Teller I (PT)

LONE STAR NATIONAL BANK•Brownsville, TX

26d•Onsite

About The Position

The Teller I delivers exceptional customer service while accurately and efficiently processing banking transactions. The role builds relationships with customers, identifies their financial needs, and recommends banking solutions. The position may involve cross-training in other departments and rotating between banking centers as needed. It reports to the Service Manager and does not oversee other positions. The Teller I provides a welcoming environment, communicates professionally, performs routine paying and receiving transactions, and maintains and balances an assigned cash drawer. The role supports banking center and individual referral goals and complies with applicable banking laws, regulations, policies, procedures, audit controls, and loss-prevention requirements. Employees must attend mandatory training and complete applicable online regulatory compliance courses.

Requirements

High school diploma or GED.
Prior cash-handling experience.
Ability to retain, recall, and consistently apply detailed procedural information.
Strong attention to detail and ability to maintain focus while performing repetitive, regulated tasks.
Ability to follow multi-step processes and exercise judgment within established guidelines.
Reliability, accountability, and integrity when handling cash and confidential information.
Bilingual proficiency in English and Spanish.
Availability to work flexible scheduled hours Monday through Friday and in a Saturday rotation; hours fluctuate according to business needs.

Responsibilities

Provide a welcoming environment and communicate professionally and effectively with customers and team members.
Deliver consistently high-quality customer service.
Perform routine teller transactions, including deposits, withdrawals, transfers, loan payments, check cashing, endorsement verification, Reg CC holds, and cash advances.
Maintain and balance the cash drawer, accounting for assigned, received, and disbursed cash.
Contribute to banking center goals and individual referral goals.
Maintain knowledge of and comply with teller-operation rules, regulations, internal audit controls, federal and state laws, and Bank policies and procedures.
Follow internal risk controls and loss-prevention requirements, including reporting suspicious or unusual customer activity according to Bank policy.
Maintain knowledge of and comply with requirements applicable to BSA, OFAC, the USA Patriot Act, CIP, and AML.
Participate in job-specific and other Bank training programs, including mandatory and regulatory compliance training.
Cross-train in other departments and rotate between banking centers as needed.
Perform other related duties as assigned.
Work scheduled flexible hours Monday through Friday and participate in a Saturday rotation.