About The Position

Gate City Bank is hiring a part-time Customer Service Representative to support daily operations at its Devils Lake Office. The role involves customer transactions, account support, and delivering friendly, passionate service in a team-oriented environment. The position is in-office and guarantees 20–29 hours per week. The schedule is Monday through Friday, 10:00 AM–5:00 PM, with an 11:00 AM start time one day each week, plus two Saturdays per month from 8:45 AM–1:15 PM. Saturday hours receive an additional $5 per hour. The pay range is $17.50–$18.50 per hour.

Requirements

  • High school diploma or equivalent.
  • Strong attention to detail and a commitment to doing things right.
  • Positive, upbeat attitude and genuine desire to help others.

Nice To Haves

  • 1–2 years of experience in customer service, retail, cash handling, or sales.

Responsibilities

  • Assist customers with everyday banking transactions and create a warm, helpful experience.
  • Build customer relationships by identifying ways to make banking easier and more rewarding.
  • Open new accounts and educate customers about products and services that fit their needs.
  • Balance the cash drawer and maintain accuracy.
  • Follow service, security, and compliance guidelines.

Benefits

  • Eligible team members may enjoy health insurance, PTO, 401(k) match, and wellness programs.
  • Additional $5 per hour for Saturday shifts.
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