Onsite

Triangle Credit Union•Manchester, NH

5d•Onsite

About The Position

The Teller 1 assists members with financial transactions involving cash and other negotiable instruments, providing friendly, accurate, and prompt service. The role welcomes members, shares the teller-line workload, provides routine information about services, and directs members to appropriate departments. It also includes working at the reception desk and answering calls on a rotating basis. The teller processes deposits, withdrawals, loan payments, money orders, travelers checks, and account transfers; posts transactions to member accounts; and follows company procedures and policies. The role handles a high volume of transactions, balances drawers daily, and works to limit posting errors and maintain a good record of overages and shortages. The position promotes and cross-sells TCU products and services to help meet branch and company objectives. The teller stays current on products and services by reviewing provided information, seeking answers, and participating in ongoing training. Other related duties may be assigned as needed.

Requirements

High school education or GED.
Customer service skills are essential.
Member service skills are essential.
Courtesy, tact, and diplomacy in personal interactions.
Good communication skills.
Organizational skills.
Attention to detail.
Strong computer skills.
Basic math skills.
Sales acumen.
Ability to stand for extended periods.
Ability to bend, twist, squat, and reach.
Ability to lift up to 25 pounds frequently.

Nice To Haves

Prior teller or cash-handling skills are desired.

Responsibilities

Welcome members and provide routine information about services, directing them to appropriate departments when needed.
Work at the reception desk and answer calls on a rotating basis.
Receive and process member deposits, withdrawals, loan payments, and other financial transactions accurately and promptly.
Share the teller-line workload and apply the “Service Strategies” concepts.
Sell money orders and travelers checks, transfer amounts between member accounts as directed, and post transactions to member accounts.
Follow company procedures and policies.
Handle a large volume of cash and member transactions with accuracy and a sense of urgency.
Promote and cross-sell TCU products and services to meet or exceed branch and company objectives.
Stay current on products and services by reviewing information, seeking answers, and participating in ongoing training.
Balance drawers daily, maintain a good record regarding overages and shortages, and limit posting errors.
Perform other related duties as needed.