Telesales Specialist, RSG

American Red Cross • Statewide, PA

9d • Remote

About The Position

The American Red Cross is a vital part of the world's largest humanitarian network, offering a unique work environment where careers are a force for good. Joining the organization means becoming part of a team of exceptional individuals dedicated to helping people and communities. The American Red Cross provides opportunities for career growth along a purposeful path, aligning work with a mission that is bigger than oneself. Employees are cared for with competitive compensation and benefits, and join a community that respects individuals both professionally and personally.

Requirements

• High school diploma/GED certificate.
• Minimum of 1 year of sales experience within a Call Center.
• Ability to effectively multi-task across multi-system platforms.

Nice To Haves

• Higher education is a plus.
• Strong influence and negotiation skills.
• Proven consumer sales skills.
• Product sales experience.
• Ability to quickly assess customer needs or issues and examine relevant information for a solution.
• Professional written and verbal communication and interpersonal skills.
• Intermediate computer skills and demonstrated ability to utilize MS Office programs and Salesforce.com or similar client relationship management applications.
• Attention to detail.
• Good organizational skills and work habits (Reliable and punctual).
• Skilled in time management and multi-tasking.
• Ability to work in a fast-paced and changing environment.
• Strong sales and people skills (good listener and empathetic).

Responsibilities

• Handle inbound calls for customers interested in Red Cross community training courses or purchasing Red Cross Store products and supplies.
• Act as a consultant to uncover customer training and Red Cross retail product needs.
• Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs.
• Handle credit card transactions and place training and retail product orders through Sales systems.
• Accurately document and update all cases with required call information in Salesforce.
• Upsell Red Cross Store retail products that complement class enrollment.
• Handle customer returns, exchanges, or cancellations of Red Cross Store product orders following established policies and guidelines.
• Answer customer questions and address concerns about classes or products.
• Responsible for attaining Training revenue of $325K per year and Retail revenue of $80K per year.

Benefits

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED