Service Telesales Representative

Mettler Toledo • Lutz, FL

5d

About The Position

The Service Telesales Representative owns and grows an assigned portfolio of existing customers through proactive phone outreach and virtual meetings. Using a structured campaign process, the representative identifies customer needs, builds relationships, demonstrates service offerings, and works toward weekly sales goals and quotas. The role is based in a fast-paced, supportive sales environment where customer conversations are used to create value, solve problems, and close deals.

The representative prepares quotes and proposals, addresses objections, guides customers through the sales process, and maintains accurate records of activity and customer interactions in the CRM. The position also requires managing a high-volume pipeline, using sales technology, and collaborating with customers, management, and internal teams.

Requirements

• Two to three years of combined customer service, sales, or marketing experience.
• Strong organizational skills and a customer-focused, detail-oriented approach.
• Excellent verbal and written communication, math, and analytical skills.
• Knowledge of pricing strategies for field service labor, materials, and travel costs.
• Ability to assess service contract risk, analyze websites for leads, and make sound business judgments.
• Ability to manage multiple priorities, deadlines, and changing project demands.
• Ability to communicate clearly with customers, management, and internal teams.
• Proficiency with Microsoft Office, Outlook, and internet-based tools.
• Outbound call center experience and telesales training.
• Competitive and motivated to excel in a fast-paced sales environment, with the ability to connect with a variety of personality types.

Nice To Haves

• Bachelor’s degree preferred.
• Experience with SAP or another ERP system and SalesLogix.
• Field service experience and product inspection knowledge.

Responsibilities

• Grow assigned customer accounts through proactive phone outreach and virtual meetings.
• Lead virtual service presentations that demonstrate product and service features, benefits, and value.
• Identify customer needs and sales opportunities through active listening and discovery conversations.
• Communicate clearly and persuasively, tailoring solutions to customer needs.
• Prepare quotes and proposals, close deals, and achieve or exceed sales targets.
• Address objections, apply product knowledge, and guide customers from initial interest to a signed deal.
• Build lasting customer relationships, support satisfaction, and identify additional sales opportunities.
• Provide practical solutions to problems during customer interactions.
• Manage a high-volume sales pipeline and maintain accurate CRM records of sales activity, customer interactions, and team progress.
• Use CRM systems and sales tools to manage customer information and track activity.
• Collaborate and adapt in a dynamic, fast-paced sales environment.

Benefits

• Medical, dental, and vision coverage starting on the date of hire.
• 401(k) savings plan with company matching.
• Tuition reimbursement.
• Employee wellness programs.
• Perks and discounts.
• Parental and caregiver leave policies.
• Paid time off.
• Flexible spending.
• Short- and long-term disability.
• Basic life insurance.
• Business travel insurance.
• Employee Assistance Program.
• Domestic partner benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed