Senior Customer Representative, Telesales GHH -- Gulf Territory

MSD•Biloxi, PA

5d•Remote

About The Position

The Hybrid Sales team supports customers by providing clinical and educational information about products, clinical training programs, and resources. The Pharmacy Vaccine Account Representative (PVAR) is part of the Vaccine Account Team and supports the Company's Vaccines customer engagement model. The PVAR engages assigned customers—including pharmacies, medical groups, and physician offices—to support local population-health priorities and focus on high-potential opportunities that improve public health. The representative works with the local market team to identify customer needs, align products and services, support integrated strategies, and demonstrate the Company's value and contribution to better health outcomes. The PVAR ensures activities comply with Company policies and applicable U.S. laws and regulations. The position reports to the Customer Team Leader (CTL), National Retail Pharmacy Sales Team, and collaborates with Vaccine Field Sales and Vaccines Pharmacy Account Executive teams. It is a hybrid sales position: 60% of HCP engagements are remote, while other engagements and quarterly company meetings involve travel. Territory coverage includes customers in Alabama, Tennessee, Mississippi, Louisiana, and Arkansas. The posting states travel may reach 50% depending on the candidate's location, and separately lists travel requirements of 75%. Candidates must reside near a major airport in the territory, with examples including Nashville or Memphis, New Orleans, or Birmingham. Responsibilities include account management and contracting; sales engagement; and customer segmentation and targeting. The representative develops collaborative business plans and long-term customer relationships, reviews contract and program performance, uses product and account knowledge to support purchasing and vaccination protocols, and addresses supply and product-transition challenges. They tailor vaccine and commercial-offer discussions to customer needs, use insights and metrics to prioritize accounts and allocate resources, and work cross-functionally to support customer health outcomes.

Requirements

Bachelor's degree and at least 3 years (36 months) of pharmaceutical sales experience; or a high school diploma and at least 6 years of equivalent experience, which may include professional sales, marketing, military, or non-sales healthcare/scientific experience in pharmaceutical, biotech, or medical-device fields.
Valid driver's license.
Demonstrated aptitude to excel in current or previous educational or professional roles.
Ability to work independently and as part of a team.
Strong organizational and time-management skills.
Excellent interpersonal and communication skills.

Nice To Haves

Ability to convey technical concepts accurately and clearly.
Experience in a technical or scientific field or healthcare environment.
Previous sales, account management, consultative, or customer-service experience.
Experience developing and executing plans to engage customers and meet customer needs.
Understanding of marketing and sales, or marketing and sales support functions and operations.
Ability to analyze metrics and assess progress against objectives.
Vaccines experience.
Retail pharmacy sales experience.

Responsibilities

Build long-term customer relationships through collaborative business planning and account management.
Conduct customer business reviews with relevant stakeholders, discussing contract financial impact, vaccine-program results, and opportunities to improve customer benefits.
Maintain knowledge of Company contract terms and conditions and apply contract and ordering history to optimize vaccine purchases and inventory.
Establish and track account performance metrics, assess progress and opportunities, and adjust plans and tasks as needed.
Use knowledge of the Company's vaccine portfolio, competitors, immunization recommendations, and protocols to support standards of care and vaccination protocols.
Manage customer supply, product-transition, and back-order challenges and related communications.
Build customer trust and communicate the value of Company vaccines and commercial offers to support health outcomes among pediatric, adolescent, and adult populations.
Work with Field Sales counterparts to provide customers with support and resources.
Use relationship-management skills and customer insights to provide appropriate information and solutions.
Understand customer beliefs and experiences and provide insights intended to influence customer behavior.
Ask strategic questions to identify healthcare needs and position Company vaccines and commercial offers accordingly.
Segment and prioritize assigned customers by shared characteristics and buying behaviors to focus execution and promotional resources.
Apply customer insights to allocate marketing and field resources and execute sales and marketing plans.
Customize vaccine clinical-information and commercial-offer discussions to each customer's needs.