Telephone/PBX/AYS Operator

Davidson Hospitality Group • Lake Buena Vista, FL

10d • Onsite

About The Position

Renaissance Orlando Resort and Spa is seeking a Telephone/PBX Operator to provide exceptional service and memorable experiences for guests. The operator is the first point of contact and handles incoming and outgoing calls professionally and efficiently. The role calls for strong communication, a positive attitude, and the ability to multitask in a fast-paced environment, while contributing to a team culture centered on teamwork, respect, and hospitality.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service skills and the ability to remain calm under pressure.
• Basic computer skills, including proficiency in Microsoft Office and email.
• Ability to work a flexible schedule, including weekends and holidays.

Nice To Haves

• Previous experience operating a PBX or multi-line phone system.

Responsibilities

• Handle incoming and outgoing guest calls professionally and efficiently.
• Serve as a first point of contact for guests.
• Provide exceptional service and help create memorable guest experiences.

Benefits

• Multiple tiers of medical coverage
• Dental and vision coverage
• 24/7 Teledoc service
• Free maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off, including vacation, sick, bereavement, and holidays
• 401(k) match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED