2027 - PBX Agent/Telephone Operator (seasonal)

EOS Hospitality • Harwich, MA

7h

About The Position

Cape Cod’s only double Forbes Five-Star resort is seeking a detail-oriented and service-focused PBX Agent to serve as a vital communication hub for the resort. The role requires impeccable telephone etiquette, clear communication, and the ability to handle guest requests with efficiency and warmth.

Requirements

• Excellent verbal communication and organizational skills.

Nice To Haves

• Previous customer service experience is strongly preferred.
• Luxury hotel or resort experience is preferred.

Responsibilities

• Answer and direct incoming telephone calls promptly and professionally.
• Use approved verbiage and a tone consistent with Forbes Five-Star and resort standards.
• Process and document guest requests accurately, ensuring timely follow-up and resolution.
• Maintain comprehensive knowledge of resort amenities, outlets, hours of operation, and services.
• Coordinate with Front Office, Concierge, and other departments to fulfill guest needs.
• Handle reservation inquiries graciously and efficiently, directing calls appropriately.
• Maintain detailed logs of special guest requests and service recovery efforts.
• Remain calm, courteous, and attentive during high-volume call periods.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed