Telephone Operator, Variable Shift, Part-time

Adventist Health•Saint Helena, CA

About The Position

The Telephone Operator operates the telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels. The role answers calls courteously and promptly, connects callers accurately to their requested destinations, and provides appropriate information and assistance. It also performs light clerical functions and may occasionally train new employees. The position is at St. Helena Hospital, a 151-bed hospital with an emergency department, medical offices, and specialty-care centers in Napa Valley. Adventist Health requires associates to receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply. Adventist Health participates in E-Verify.

Requirements

High school education/GED or equivalent is preferred.
Associate’s/technical degree or an equivalent combination of education and related experience is preferred.
Customer service call center experience is preferred.
Receive required vaccinations as a condition of employment and annually thereafter, where applicable; medical and religious exemptions may apply.

Nice To Haves

High school education/GED or equivalent.
Associate’s/technical degree or an equivalent combination of education and related experience.
Customer service call center experience.

Responsibilities

Answer incoming telephone calls and provide requested information using excellent customer service and professional telephone etiquette.
Evaluate and direct calls efficiently, responding patiently and positively to callers’ requests.
Provide answering-service coverage for identified departments according to established procedures.
Operate the paging system according to established procedures.
Dispatch communications between hospital personnel and security when the security office is closed.
Handle emergency calls according to established procedures.
Monitor calls to ensure they have been properly followed through.
Monitor department alarm panels, telephones, two-way radio, and fax; document malfunctions and alarm activations and notify designated personnel or departments as required.
Verify and update on-call lists.
Assist with admitting patients as needed.
Ensure patient information is maintained, current, and correct.
Sort and distribute mail as needed.
Orient, instruct, mentor, and develop personnel on job duties and other department-related matters as needed.
Perform light clerical functions and occasionally train new employees.
Perform other job-related duties as assigned.