Part time-Telephone Operator
La Pine Community Health Center•La Pine, OR
•$18 - $19•Onsite
About The Position
This is a part-time Telephone Operator position. The role involves answering incoming telephone calls, routing them to the appropriate department or staff member, and making appointments for patients using the health center’s electronic health records software. The operator will also assist at the reception desk as needed.
Requirements
- High school diploma or equivalency
- Excellent customer service skills and ability to effectively and respectfully handle patient calls and concerns.
- Knowledge of standard office policies and procedures
- Experience working on computers; typing/keyboarding speed of at least 40 WPM
- Knowledge of standard office machines including copier, fax, multi-line telephone, printers, etc.
- Ability to manage multiple tasks
- Ability to work independently and to use good judgment
- Ability to work effectively and harmoniously with co-workers and function as a team member
- Submit to and pass a drug test
- Successfully complete a criminal background check
Nice To Haves
- Experience in a medical office setting
- Knowledge of Microsoft Office software products
- Medical terminology
- Familiar with electronic health records software
Responsibilities
- Communicates with patients in a courteous, and professional manner
- Schedules patients in accordance with established provider schedules and health center protocols
- Obtains and/or verifies that current demographic information is accurate and updates information in the system as needed
- Obtains and/or verifies insurance status and updates information in the system as needed
- Creates accounts for new patients and verifies insurance information
- Routes phone calls to the appropriate party or transfers to voicemail
- Maintains strict patient confidentiality
- Advises patients of health center policies regarding scheduling, payments, no-shows, etc. and answers questions as appropriate, advises patients to bring in necessary financial and/or insurance documentation as indicated
- Assists with filing, copying, faxing, and other clerical duties when time is available and at direction of Clinical Operations Manager
- Participates in staff meetings, training sessions, and other meetings as directed
- Adhere to HIPAA policies and regulations
- Performs other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
