Telephone Operator (11pm - 7am rotating weekends and holidays)

Geisinger • Scranton, PA

9d • Onsite

About The Position

The Telephone Operator receives, screens, and routes incoming calls; places outgoing calls; and responds to emergencies, alarms, and traumas. The role also provides answering services, makes overhead announcements, and coordinates with security dispatch. It serves as the health system’s primary point of access for inbound calls and provides callers with information such as patient room numbers and directions to hospital areas.

The operator uses the paging system to locate physicians and other hospital personnel, prepares a morning wake-up list and provides a telephone awakening service for physicians, maintains location logs for personnel, and keeps the internal online directory accurate. Work is typically performed in an office environment. The employee is accountable for role-specific obligations and compliance with organizational policies and procedures.

The position is scheduled for 40 hours per week, working 11 p.m. to 7 a.m. with rotating weekends and holidays. A high school diploma or GED and at least one year of related work experience are required. Healthcare benefits, including vision and dental coverage, are offered to full-time and part-time employees from day one. The organization describes a collaborative, cooperative, and collegial atmosphere.

Requirements

• High school diploma or equivalent (GED).
• At least one year of related work experience.
• Clerical skills, computer literacy, communication skills, and teamwork.

Responsibilities

• Serve as the primary point of access to the health system for inbound calls.
• Screen callers and determine the appropriate person or department to contact.
• Place outgoing calls as prescribed.
• Operate the paging system to locate physicians and other hospital personnel.
• Prepare a morning wake-up list and provide telephone awakening services for physicians.
• Provide information, including patient room numbers and directions to hospital areas.
• Maintain location logs for personnel, physicians, technicians, and others.
• Maintain the accuracy of information in the internal online directory.
• Respond to emergencies, alarms, and traumas.
• Provide answering services and make overhead announcements.
• Coordinate with security dispatch.

Benefits

• Healthcare benefits from day one for full-time and part-time positions, including vision and dental coverage.
• Domestic partner benefits.
• Collaborative, cooperative, and collegial work atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED