Telephone Operator (11pm - 7am rotating weekends and holidays)

Geisinger • Scranton, PA

8d • Onsite

About The Position

The Telephone Operator serves as the primary point of access to the health system for inbound calls. The role screens callers and connects them with the appropriate person or department, places outgoing calls, and responds to emergencies, alarms, and traumas. It also provides answering services, makes overhead announcements, and coordinates with security dispatch.

The operator uses the paging system to locate physicians and other hospital personnel, prepares the morning wake-up list, and provides telephone awakening services for physicians. The role provides information such as patient room numbers and directions to hospital areas, maintains location logs for personnel and updates the accuracy of information in the internal online directory. Work is typically performed in an office environment.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 1 year of related work experience.
• Clerical I skills.
• Communication skills.
• Computer literacy.
• Teamwork.

Responsibilities

• Serve as the primary point of access to the health system for inbound calls.
• Screen callers to determine the appropriate person or department to contact.
• Place outgoing calls as prescribed.
• Respond to emergencies, alarms, and traumas; provide answering services and coordinate with security dispatch.
• Make overhead announcements and operate the paging system to locate physicians and other hospital personnel.
• Prepare the morning wake-up list and provide telephone awakening services for physicians.
• Provide information, including patient room numbers and directions to hospital areas.
• Maintain location logs for personnel, physicians, technicians, and others.
• Maintain accurate information in the internal online directory.

Benefits

• Healthcare benefits for full-time and part-time positions from day one, including vision, dental, and domestic partner coverage.
• Collaborative, cooperative, and collegial work atmosphere.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED