Telephone Operator, Full Time Night

Saint Luke's Health System•Kansas City, MO

1d•Onsite

About The Position

Saint Luke’s in Smithville is seeking a Telephone Operator to answer inbound calls to the switchboard and direct callers to the appropriate department or individual. The operator handles emergency events calmly and efficiently, following the established process for the facility where each event occurs. The position is located at both Smithville and Saint Luke’s Hospital and requires working autonomously as well as collaboratively with a team. The schedule is full-time nights on a rotating three-week pattern. Week 1: Monday and Tuesday, 8 p.m.–6 a.m. at Plaza; Friday, 7 p.m.–5 a.m. at Plaza; Saturday, 7 p.m.–5 a.m. at Smithville. Week 2: Sunday, 7 p.m.–5 a.m. at Smithville; Monday and Tuesday, 8 p.m.–6 a.m. at Plaza; Saturday, 7 p.m.–5 a.m. at Plaza. Week 3: Sunday, 7 p.m.–5 a.m. at Plaza; Monday and Tuesday, 8 p.m.–6 a.m. at Plaza; Wednesday, 7 p.m.–5 a.m. at Plaza. The ideal candidate has exceptional interpersonal skills and empathy for people in crisis, along with strong critical-thinking skills. The role requires the ability to multitask, prioritize work, manage interruptions, provide strong customer service, adapt, and learn eagerly.

Requirements

At least 2 years of applicable experience.
Exceptional interpersonal skills and empathy for people in crisis.
Strong critical-thinking skills.
Ability to handle multiple tasks, prioritize work, and manage interruptions.
Strong customer-service skills.
Willingness to work, adaptability, and eagerness to learn.
Ability to work autonomously and with a team.

Responsibilities

Answer inbound switchboard calls and direct them to the appropriate department or individual.
Handle emergency events calmly and efficiently according to the established process for the facility where the event occurs.
Provide helpful information to internal and external callers.
Maintain detailed documentation in the appropriate communication logs.
Dispatch Security requests promptly using two-way radios.
Monitor alerts and alarms.
Notify appropriate departments or individuals when required.
Assist with mentoring and training new employees.