Telephone Operator (16 Hour)

State of Connecticut•New Haven, CT

9d•Onsite

About The Position

The Connecticut Department of Mental Health and Addiction Services is hiring a Telephone Operator for the Connecticut Mental Health Center in New Haven. The role independently performs tasks involved in operating a PBX telephone switchboard, desk console, or other electronic telephone system and acts as a receptionist. The operator serves as a central point for incoming calls, identifies callers’ needs, transfers calls, answers inquiries, provides general agency information, receives and directs visitors, and performs general clerical work. The position is part-time for 16 hours per week on a third-shift schedule: 12:00 a.m. to 8:00 a.m. Week 1 is Tuesday; Week 2 is Saturday, Sunday, and Thursday. Weekend and shift differentials may be available. The position is not eligible for health or medical benefits, though it may be eligible for other benefits.

Requirements

At least six months of experience operating electronic telephone systems or working as a PBX or telephone company operator. Alternatively, one year of experience providing regular periodic relief telephone operator coverage in a state agency may substitute for this experience.
Knowledge of and ability to operate a PBX telephone switchboard, desk console, or other electronic telephone system.
Interpersonal, oral and written communication, and clerical skills.
Ability to speak clearly and distinctly in accordance with acceptable English usage.
Ability to follow written and oral instructions and use computer software.

Nice To Haves

Experience communicating effectively in Spanish.
Experience interacting with callers and visitors using clear, professional, easily understood communication.
Experience operating electronic telephone and two-way radio systems and performing computer-based tasks.
Experience producing clear written and verbal communication.
Experience performing general clerical duties in a customer-service setting.
Experience working effectively under pressure in a fast-paced or high-volume environment.

Responsibilities

Serve as a central answering point for incoming calls.
Determine callers’ needs and transfer callers to the appropriate extension.
Answer telephone inquiries and provide general information about agency activities.
Receive and announce visitors and direct them to their destinations.
Use the telephone to locate people.
Perform general clerical duties, including typing, filing, distributing and processing mail, and receiving deliveries.
May staff the agency communications center.
May train relief operators.
Perform related duties as required.