Telephone Nurse Triage, Endocrinology

American Addiction Centers•High Point, NC

2d•Remote

About The Position

Independently plans and provides professional nursing care for patients within a specific population and in accordance with the medical and nursing plans of care and established policies and procedures. Delivers, manages, and coordinates care and services via telecommunications technology within the domain of Ambulatory Care Nursing. Provides nursing services to patients and families in accordance with the scope of the RN as defined by the North Carolina Board of Nursing. Directs and leads other assigned team members and collaborates with multidisciplinary team members to provide age/developmentally appropriate care in accordance with nursing standards of care and practice.

Requirements

Graduation from an accredited School of Nursing with two years of acute care experience required.
Current license as a Registered Nurse (RN) in the State of North Carolina
Basic Cardiac Life Support (BCLS) certification required

Nice To Haves

Prefer acute care experience within the last 10 years.
Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred.

Responsibilities

Provides patient/family centered care, acting as partner and adviser assists and supports patients and families to manage optimally their health care, respecting their culture and values, individual needs, health goals and treatment preferences.
Applies critical reasoning and astute clinical judgment in order to expedite appropriate care and treatment, especially given that the patient may present with complex problems or potentially life threatening conditions that the nurse will assess through use of telecommunication technologies i.e. telephone, fax, email, internet, or patient portal technology.
Ensures proper scheduling and follow up on test results for providers.
Uses active listening skills, approved protocols, and evidence based practice in explaining test results and medications to patients.
Applies the provisions of the American Nurses Association Code of Ethics for Nurses to professional obligations and for the patients entrusted to their care.
Participates in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings.
Focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes.
Maintains knowledge of care teams for coordination of patient care, self-management, population management and communication skill.
Adapts personal communication style to meet the needs of the patient in diverse personal, professional, cultural, and socio-economic backgrounds.
Demonstrates exceptional assessment, critical thinking, and customer service skills.
Performs other related duties incidental to the work described herein.

Benefits

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program