Telehealth Medical Assistant - Chico
About The Position
The Telehealth Medical Assistant acts as a “Telehealth Concierge” and an extension of the clinical team, helping residents at partner skilled nursing facilities receive care through remote assessment and treatment. The role coordinates patient visits, transports a Telehealth tablet between rooms, and provides a welcoming interface before clinicians begin therapy sessions. The Medical Assistant works closely with EMH clinicians, liaisons, and facility staff to support care coordination and identify potential patients for services. The position requires in-person visits to assigned skilled nursing facilities and travel to different facilities as requested. The Medical Assistant supports Telehealth services while following safety measures, including infection-control practices and PPE use. Safety training is provided in preparation for face-to-face work with COVID-19-positive patients.
Requirements
- Must be able to drive to assigned facilities and travel to different facilities upon request.
- Must be experienced in infection control and PPE.
- Must complete a background check.
- Must participate in weekly or monthly COVID-19 testing.
- Must be flexible with scheduling and available on weekends.
- Must have active cellular service for communication with staff.
- Must be able to lift a minimum of 35 lbs.
Responsibilities
- Visit assigned skilled nursing facilities for daily work assignments.
- Bring Telehealth equipment from patient to patient for services at partner skilled nursing facilities.
- Assist clinical staff by discussing Telehealth services with new patients.
- Coordinate care with clinical staff and facility staff.
- Provide and gather patients’ medical documentation as instructed by clinical staff.
- Prepare and care for equipment, including sanitizing, recharging, and ensuring safe keeping and storage.
- Follow up with facility staff as needed.
- Develop a working knowledge of the Doxy Telehealth web application.
- File clinical documentation as directed by facility staff.
- Troubleshoot technology issues, including general Wi-Fi and internet connectivity problems; live support is available as needed.
- Adhere to HIPAA privacy regulations.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
