Optometric Assistant (Telehealth)

Visionworks•Edina, MN

11d•Onsite

About The Position

A Visionworks Onsite Telehealth Specialist (TS), also called an Optometric Assistant (Telehealth), is a key part of patient care during telemedicine remote eye exams. The role involves supporting patients throughout their Visionworks experience and helping ensure their eye exam and eyewear needs are met. The specialist is trained in eye health, preliminary testing, optics, products and services, and managed vision care. The specialist assists with remote eye exam procedures and serves as a liaison between patients and telemedicine remote physicians. They maintain patient records, conduct preliminary testing, introduce patients to the optometrist, and share relevant patient information. After the exam, they help transition patients to the sales floor and provide associates with information to guide product and service recommendations. The role also supports daily store operations, including exam lane upkeep and patient experience activities.

Requirements

High school diploma, GED, or equivalent related job experience.

Nice To Haves

Related customer or patient experience is preferred, but not necessary.

Responsibilities

Assist patients with remote eye exam processes and act as a liaison between patients and telemedicine remote physicians.
Maintain complete and accurate patient records before conducting preliminary testing.
Introduce the patient to the optometrist and provide the optometrist with important patient information.
Transition patients from the doctor to the sales floor and provide associates with information to educate patients and recommend relevant products and services.
Support daily store operations and exam lane maintenance, including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.