Optometric Assistant (Telehealth)
Visionworks•Woodbury, MN
•$12 - $16•Onsite
About The Position
The Optometric Assistant (Telehealth), also called a Visionworks Onsite Telehealth Specialist, supports patients throughout their remote eye exam and eyewear experience. The role is the face of patient care and helps ensure each patient has a smooth, welcoming experience. The specialist is trained in eye health and preliminary testing, optics, products and services, and managed vision care. They assist with telehealth exam processes, coordinate between patients and remote physicians, and help connect patients with appropriate eyewear and services.
Requirements
- High school diploma, GED, or equivalent related job experience.
Nice To Haves
- Related customer or patient experience is preferred, but not necessary.
Responsibilities
- Assist patients with remote eye exam processes and serve as a liaison between patients and telemedicine remote physicians.
- Maintain complete and accurate patient records before conducting preliminary testing.
- Introduce patients to the optometrist and provide the optometrist with relevant patient information.
- Transition patients from the doctor to the sales floor and share necessary information with associates so they can educate patients and recommend products and services that meet their eye care needs.
- Support day-to-day store operations and exam-lane maintenance, including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
Benefits
- Vision coverage
- Paid parental leave
- Bereavement leave
- 401(k) savings plan
- Paid time off
- Milestone anniversary awards
- Medical and dental coverage for full-time employees
- Exclusive employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
