Medical Assistant Telehealth - Los Angeles, CA

Planned Parenthood Los Angeles • Los Angeles, CA

1d

About The Position

The Medical Assistant Telehealth provides assessments, insurance and referral support, and related services for reproductive health care and primary care delivered via telehealth. Working in partnership with licensed providers, the position supports high-quality, nonjudgmental, efficient care. The role also supports abortion care through administrative, support, and other non-clinical services provided across Planned Parenthood Los Angeles locations.

The position supports telehealth scheduling and patient visits, registration and records, insurance eligibility and billing, patient communications, and coordination with health center, Call Center, and Insurance Verification staff. It includes obtaining medical histories and vital signs and providing abortion information and pre-screening according to agency protocols. The employee must follow PPLA policies, procedures, protocols, professionalism and patient-feedback standards, and HIPAA requirements. Travel within Los Angeles County is required.

Requirements

• High school diploma or equivalent.
• Medical Assistant diploma from an accredited institution.
• American Heart Association BLS certification.
• Two years of experience in a clinical setting.
• Ability and willingness to travel within Los Angeles County.
• Reliable transportation for onsite and off-site work.
• If using a personal vehicle for work, a valid California driver's license and current auto insurance meeting California Vehicle Code minimum requirements.

Nice To Haves

• Medical Assistant certification.
• Telehealth experience.
• NextGen experience.
• Reproductive health care experience.

Responsibilities

• Adhere to agency policies, procedures, and protocols, as well as PPLA professionalism, wait-time, and complaint-response standards.
• Participate in efforts to meet productivity and revenue-cycle goals and encourage patient feedback.
• Review and scrub telehealth schedules and schedule surgery, procedures, and diagnostic testing in a timely manner based on patient and physician schedules.
• Meet with patients by video, identify and address barriers to care, and provide support and resources as needed.
• Register patients and compile complete, accurate health-record information to support timely reimbursement.
• Prepare and assemble charts, checking for completeness, signatures, and appropriate assembly; copy, transfer, and scan charts as needed.
• Assist patients with Patient Portal enrollment.
• Reconcile billing at the end of patient visits and maintain effective patient flow to support prompt treatment.
• Greet and assist patients using guest-relations techniques while representing PPLA’s values and mission.
• Follow scripts and protocols for services offered; use computer programs to verify eligibility, schedule and register patients, enter charges, review benefits, generate authorization letters, and screen patients for FPACT and other insurance eligibility.
• Collaborate with the Call Center and Insurance Verification team by responding promptly to billing and call-center inquiries and addressing questions and concerns from patients and staff.
• Coordinate with health center staff to resolve patient-scheduling issues.
• Ensure accurate and complete documentation for effective patient care.
• Answer and book appointments; document, schedule, reschedule, cancel, or confirm appointments promptly to support patient volume as needed or requested.
• Act as a Data Steward by following procedures for requests, access, and disclosure of protected health information in accordance with HIPAA and preventing unauthorized access.
• Resolve registration, eligibility, billing, and financial problems in a timely manner.
• Accept and process payments according to established guidelines; use familiarity with sliding-fee scales and contracted insurance plans.
• Verify insurance coverage, including Medical Group eligibility; attach eligibility verifications and tasks for commercial and Medi HMO/Medi-OHC plans; meet eligibility requirements; and complete checkout and end-of-day reports.
• Answer incoming calls and provide information or direct callers appropriately.
• Process prescription refill requests according to established procedures.
• Obtain medical histories and vital signs, including blood pressure, height, and weight.
• Provide abortion information according to agency protocols, make appointments, and complete pre-screening forms.

Benefits

• Medical, dental, and vision coverage options for employees and eligible dependents.
• Free basic life and AD&D policy, with additional voluntary coverage options.
• Short-term disability, critical illness, and accident policies.
• 403(b) retirement plan with up to 3% employer match.
• Medical and dependent flexible spending account plans.
• Public transportation and commuter pre-tax reimbursements.
• Vacation, sick, and holiday benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED