Telecommunicator II (Dispatcher 9-1-1)

City of Grants Pass•Grants Pass, OR

5d•Onsite

About The Position

Are you amazing? Are you energized helping people and being a strong team member? If this is YOU, then join our 9-1-1 Dispatcher Team. We are looking for team members to serve our community. The team is supportive and compassionate and is ready to teach new team members. The job can be stressful and fast paced and that is why we embrace and foster a team built on support and compassion. Our culture is designed to grow and foster long careers, as well as provide exceptional community service. Telecommunicators/9-1-1 Dispatchers are skilled at multi-tasking, typing a minimum of 40 wpm, and speaking clearly while working under pressure. Dispatchers put their heart into serving citizens during some of their most challenging times. Successful applicants will have strong keyboarding skills, outstanding interpersonal and judgment skills and the ability to multi-task during intense situations and high volume workloads. Incumbents are responsible for answering emergency 9-1-1 and non-emergency telephone calls and directing appropriate and timely resources. Responsibilities include prioritizing calls, tracking unit status, and dispatching police, fire and/or EMS personnel to calls for service. The City of Grants Pass is a High Performance Organization that has a well-defined Mission, Vision and Values which provides the framework for our organizational culture. We believe that the best solutions come from empowered teams with the knowledge and shared vision of the community's goals. We promote a legacy of excellence through a culture of trust, collaboration, and encouragement of personal growth and the celebration of our achievements. We seek to attract adaptable, creative and motivated individuals who share our community pride and dedication to exceptional public service. If you are an individual who appreciates a working team environment, which focuses on trust, crucial communications, commitment, accountability and results, then the City of Grants Pass may be a great place for you!

Requirements

A High School Diploma or GED
One year of customer service experience, including the use of computers
Law Enforcement Data System Certificate within 60 days of appointment
First Aid/CPR Certificate within one year of appointment
Basic Telecommunications Certificate within one year of appointment
Emergency Medical Dispatch Certificate within one year of appointment
Certification of 40 words per minute with a minimum 95% accuracy keyboarding skills
Ability to multi-task during intense situations and high volume workloads
Strong keyboarding skills
Outstanding interpersonal and judgment skills

Nice To Haves

Public safety experience is preferred
Associates Degree
Bachelor Degree
Second Language
DPSST Intermediate Certificate
DPSST Advanced Certificate

Responsibilities

Answering emergency 9-1-1 and non-emergency telephone calls
Directing appropriate and timely resources
Prioritizing calls
Tracking unit status
Dispatching police, fire and/or EMS personnel to calls for service

Benefits

Full-family medical for about $193 per month in premiums
PERS retirement with the City contributing the employer and employee portion of contributions
Health reimbursement account
Life insurance
Long term disability
Associates Degree incentive - 2.5%
Bachelor Degree incentive - 5.0%
Second Language incentive - 1.25%
DPSST Intermediate Certificate incentive - 2.50%
DPSST Advanced Certificate incentive - 3.00%