Telecommunicator

Wake County Government • Raleigh, NC

10d • $26 - $29 • Onsite

About The Position

The Wake County Sheriff's Office is seeking candidates for our Telecommunicator role to ensure the safety and well being of the citizens and visitors to Wake County. Be the voice that connects! This role involves operating dispatching equipment, communicating with law enforcement agencies, answering emergency and non-emergency calls, and dispatching requests for services. The Telecommunicator ensures all calls are dispatched promptly and accurately, prioritizes incidents, and operates a multi-channel computer-based radio system. Data entry into a Computer-Aided Dispatch (CAD) System and effective communication with the public and other agencies are key. Maintaining records in compliance with state and federal regulations is also a responsibility. Wake County Government is a large employer with approximately 4400 employees, and the Sheriff's Office employs around 1000 of them, providing law enforcement services across over 850 square miles and serving 1.1 million residents.

Requirements

• No prior 9-1-1 or emergency communications experience is required
• Experience in public safety, emergency services, law enforcement, fire/EMS, security, military service, crisis intervention, behavioral health crisis response, dispatch, or high-volume public contact work involving rapid decision-making, multitasking, confidential information, emotionally distressed individuals, traumatic circumstances, or stressful situations may be considered when evaluating related knowledge, skills and abilities
• Current North Carolina Sheriff’s Education and Training Standards Basic Telecommunicator Certification, or ability to obtain within the timeframe required by state rule, agency policy or direction of ECC management
• Current Division of Criminal Information certification for assigned access level, or ability to obtain required certification within the timeframe established by agency policy
• Completion of FEMA/NIMS ICS-100, ICS-200, ICS-700, and ICS-800, or ability to obtain within twelve (12) months from the date of hire
• Must obtain and maintain any additional certifications, access credentials or authorizations required to answer 9-1-1 calls, access criminal justice information, operate assigned public safety communications systems, and perform assigned emergency communications duties
• Please include ALL prior work experience on your application and resume.

Nice To Haves

• Experience in emergency communications or 911 related role
• Knowledge of public safety communications center operations, 911 and emergency call handling principles, law enforcement dispatch procedures, CAD, radio communications, DCI/NCIC requirements, local geography, confidentiality requirements, records accuracy, caller safety, and responder safety practices
• Skill in active listening, caller control, crisis communication, clear verbal communication, accurate data entry, call prioritization, multitasking, radio discipline, and operating multiple public safety communications systems during time-sensitive, high-liability, or life-safety situations
• Ability to remain calm under pressure, obtain and relay accurate information, provide approved lifesaving pre-arrival or safety instructions, recognize changing incident conditions, apply policies and procedures consistently, maintain confidentiality, work rotating shifts in a 24x7x365 environment, accept training and quality feedback, and exercise sound judgment during routine and emergency operations
• Ability to communicate professionally with callers who may be frightened, angry, injured, victimized, traumatized, suicidal, impaired, uncooperative, or in imminent danger while continuing to collect critical information and coordinate the appropriate public safety response

Responsibilities

• Operate dispatching equipment to receive and transmit emergency and non-emergency calls
• Communicate with other law enforcement agencies
• Answer incoming emergency and non-emergency calls
• Dispatch requests for services
• Ensure that all calls are dispatched in a timely manner, and that information and addresses are correct
• Prioritize incidents to determine urgency
• Operate a multi-channel computer-based radio system
• Receive and prioritize incoming telephone calls
• Perform data entry into a Computer-Aided Dispatch (CAD) System
• Communicate effectively with the public, co-workers and other law enforcement agencies
• Maintain records and files generated from the North Carolina State Bureau of Investigation Criminal Information Section and Identification Section in compliance with state and federal regulations
• Perform other duties as assigned

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• Background Check Statement: Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment.
• Emergency Service Worker Statement: In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed