Telecommunicator

County of Wake, NC•Raleigh, NC

1d•$26 - $29•Onsite

About The Position

The Wake County Sheriff's Office is seeking candidates for our Telecommunicator role to ensure the safety and well being of the citizens and visitors to Wake County. This role involves operating dispatching equipment, communicating with other law enforcement agencies, answering emergency and non-emergency calls, dispatching requests for services, and ensuring timely dispatch with correct information. The Telecommunicator will prioritize incidents, operate a multi-channel computer-based radio system, perform data entry into a Computer-Aided Dispatch (CAD) System, and maintain records in compliance with state and federal regulations. This is an essential part of the team, connecting the community through communication.

Requirements

Current North Carolina Sheriff’s Education and Training Standards Basic Telecommunicator Certification, or ability to obtain within the timeframe required by state rule, agency policy or direction of ECC management
Current Division of Criminal Information certification for assigned access level, or ability to obtain required certification within the timeframe established by agency policy
Completion of FEMA/NIMS ICS-100, ICS-200, ICS-700, and ICS-800, or ability to obtain within twelve (12) months from the date of hire
Must obtain and maintain any additional certifications, access credentials or authorizations required to answer 9-1-1 calls, access criminal justice information, operate assigned public safety communications systems, and perform assigned emergency communications duties
Please include ALL prior work experience on your application and resume.

Nice To Haves

Experience in emergency communications or 911 related role
Knowledge of public safety communications center operations, 911 and emergency call handling principles, law enforcement dispatch procedures, CAD, radio communications, DCI/NCIC requirements, local geography, confidentiality requirements, records accuracy, caller safety, and responder safety practices
Skill in active listening, caller control, crisis communication, clear verbal communication, accurate data entry, call prioritization, multitasking, radio discipline, and operating multiple public safety communications systems during time-sensitive, high-liability, or life-safety situations
Ability to remain calm under pressure, obtain and relay accurate information, provide approved lifesaving pre-arrival or safety instructions, recognize changing incident conditions, apply policies and procedures consistently, maintain confidentiality, work rotating shifts in a 24x7x365 environment, accept training and quality feedback, and exercise sound judgment during routine and emergency operations
Ability to communicate professionally with callers who may be frightened, angry, injured, victimized, traumatized, suicidal, impaired, uncooperative, or in imminent danger while continuing to collect critical information and coordinate the appropriate public safety response

Responsibilities

Operate dispatching equipment to receive and transmit emergency and non-emergency calls
Communicate with other law enforcement agencies
Answer incoming emergency and non-emergency calls
Dispatch requests for services
Ensure that all calls are dispatched in a timely manner, and that information and addresses are correct
Prioritize incidents to determine urgency
Operate a multi-channel computer-based radio system
Receive and prioritize incoming telephone calls
Perform data entry into a Computer-Aided Dispatch (CAD) System
Communicate effectively with the public, co-workers and other law enforcement agencies
Maintain records and files generated from the North Carolina State Bureau of Investigation Criminal Information Section and Identification Section in compliance with state and federal regulations
Perform other duties as assigned