Senior Telecommunicator

County of Wake, NC•Raleigh, NC

1d•$26 - $34•Onsite

About The Position

The Wake County Sheriff's Office is seeking candidates for our Senior Telecommunicator role to ensure the safety and well being of the citizens and visitors to Wake County. This role serves as the front-line supervisor responsible for ensuring the effective daily operation of the Emergency Communications Center. The Senior Telecommunicator provides leadership, guidance, and oversight to Telecommunicators who receive and dispatch emergency (911) and non-emergency calls for service. This position ensures accuracy, consistency, and professionalism in call handling and dispatch functions while maintaining compliance with agency policies, state standards, and credentialing requirements. The role protects the public by fostering a professional and supportive work environment, holding staff accountable, and ensuring efficient operations under routine and high-stress conditions. It also strengthens responder safety and public trust by ensuring timely and reliable emergency communications services.

Requirements

High school diploma or GED
Three years of experience as a telecommunicator
Equivalent education and experience are accepted
Knowledge of public safety communications center operations, emergency and non-emergency call handling, law enforcement dispatch procedures, CAD, radio operations, DCI/NCIC requirements, shift-level staffing practices, policy compliance, quality assurance expectations, training support, operational documentation, and continuity procedures
Skill in supervising, coaching, evaluating, and documenting the performance of assigned personnel
Skill in coordinating shift workflow, staffing coverage, resource priorities, operational problem resolution, and required notifications in a 24x7x365 public safety environment
Ability to apply policies and procedures consistently, maintain confidentiality, communicate clearly with sworn and civilian personnel, partner agencies, and ECC management, and exercise sound judgment during high-liability, time-sensitive, or operationally complex incidents

Nice To Haves

Current North Carolina Sheriff’s Education and Training Standards Basic Telecommunicator Certification, or equivalent industry certification that meets or exceeds this standard, such as IAED Emergency Telecommunicator Certification, NENA Telecommunicator Core Competencies or APCO Public Safety Telecommunicator I
Current Division of Criminal Information certification for assigned access level, or ability to obtain required certification within the timeframe established by agency policy
Completion of FEMA/NIMS ICS-100, ICS-200, ICS-300, ICS-700, and ICS-800, or ability to obtain within twelve months of appointment
Current public safety communications supervisory or management certification, such as APCO Communications Center Supervisor, NENA Center Manager Certification Program, North Carolina PSAP Manager Certification, or equivalent recognized public safety communications leadership certification, or ability to obtain within twelve months of appointment

Responsibilities

Serve as the front-line supervisor responsible for ensuring the effective daily operation of the Emergency Communications Center
Provide leadership, guidance, and oversight to Telecommunicators (Emergency Communications Officers) who receive and dispatch emergency (911) and non-emergency calls for service on behalf of the Wake County Sheriff’s Office, Wake County Animal Control and Wake County ABC Law Enforcement.
Ensure accuracy, consistency and professionalism in call handling and dispatch functions while maintaining compliance with agency policies, state standards, and credentialing requirements
Protect the public by fostering a professional, ensuring a supportive work environment, holding staff accountable, and ensuring that operations run efficiently under both routine and high-stress conditions
Strengthen responder safety and public trust by ensuring timely and reliable emergency communications services.
Manage personnel scheduling and staffing
Monitor and evaluate employee performance
Oversee training and professional development
Enforce policies and procedures
Coordinate response to critical incidents
Maintain records and reports
Manage complaints and investigations
Support division leadership