911 Telecommunicator

Kenosha Joint Services•Kenosha, WI

3d•Onsite

About The Position

The 911 telecommunicator provides dispatch and communications operations for law enforcement and emergency service agencies in Kenosha County. The telecommunicator is responsible for answering emergency and non-emergency calls from the public; dispatching the proper agencies in response to those calls and aids in coordinating the agencies in accomplishing their official duties. Employees in this position normally work specific shifts that cover a 24 hour period. Work is performed under the general direction of a communications manager and shift supervisors. This position is subject to a background investigation process and you may or may not qualify for this position. This position is subject to mandatory overtime hours.

Requirements

Must have a high school diploma or G.E.D.
At least one year of responsible work experience (or equivalent combination of training and experience)
Ability to read, write, and speak English fluently
Ability to speak clearly
Ability to hear and understand radio, telephone, and verbal communications
Vision capable of reading documents and operating the equipment in the work area
Ability to enter data on a keyboard
Ability to sit for long periods of time
Ability to work in an enclosed area
Ability to remain in control and work under stressful situations
Ability to mentally retain information on a short and long term basis
Ability to comprehend and follow oral and written instructions
Ability to think and react quickly in all types of situations
Ability to organize and execute assigned tasks
Ability to compile, analyze, record and assemble data and information in a meaningful and effective manner
Ability to make good decisions and judgments
Ability to perform several functions in rapid succession or at the same time
Ability to tactfully and courteously communicate with callers in emergency situations and/or altered mental states
Ability to learn and operate various types of equipment used in the assigned duties
Ability to learn and apply the proper methods, techniques, procedures, rules, regulations, and policies governing call taking for multiple agencies
Pass a series of qualifying tests including a written examination and/or aptitude test, data entry test, oral interview, records and background investigation, psychological examination and physical examination inclusive of a drug screening.

Nice To Haves

Prior public safety dispatch experience (may affect starting wage scale step)

Responsibilities

Operates radios, telephones, computers, TIME System and other electronic communications equipment
Gathers emergency and non-emergency related information
Determines actions, assists callers, and dispatches appropriate responses
Maintains logs and records
Provides information to service units and agencies
Assists in training new Telecommunicators as assigned
Obtains certification from the State of Wisconsin Crime Information Bureau as a TIME System operator
Obtains Emergency Medical Dispatch certification
Maintains certifications
Monitors public safety alarms, weather and emergency situations
Activates warning systems, pagers, sirens, and notifies persons or agencies of needs or problems
Performs any other duties required