Telecommunicator

Story County•Nevada, IA

9d•Onsite

About The Position

Performs intermediate administrative work operating a complex communication system for the Story County Sheriff's Office; responds to emergency and non-emergency calls for service; receives and dispatches routine or emergency information to law enforcement and/or emergency personnel by radio, telephone or teletype, and related work as apparent or assigned. Work is performed under the limited supervision of the Communications Operations Manager.

Requirements

High school diploma or GED
Minimal experience involving the use of telecommunications equipment, teletype, computer terminals and multi-line phone equipment, or equivalent combination of education and experience.
Comprehensive knowledge of Computer Aided Dispatch system, two way radio communication systems and dispatch policies & procedures
Thorough knowledge of FCC rules and regulations, procedures for entering/retrieving information from the Iowa System, National Crime Information Center (NCIC) Systems, and the National Law Enforcement Teletype System (NLETS)
Thorough knowledge Story County boundaries of jurisdiction and County geography
Thorough technical knowledge of telecommunications principles and practices
Thorough knowledge of County policies and services
Thorough knowledge of laws and requirements concerning working with confidential information and the ability to maintain confidentiality of information
Ability to verbally communicate accurate information distinctly, accurately and concisely in a non-emotional manner
Ability to reason logically, react calmly/quickly and maintain composure under stress
Ability to demonstrate excellent time management and organizational skills
Ability to express ideas effectively in both oral and written formats
Ability to understand and follow oral and written instructions
Ability to operate standard office equipment and related hardware and software
Ability to learn specialized software and equipment
Ability to deal with people and situations in a professional and tactful manner
Ability to establish and maintain effective working relationships with community partners, staff and the general public.

Responsibilities

Answers incoming emergency calls for service and obtains required information for a safe, efficient emergency response; enter all information regarding the incident into the Computer Aided Dispatch System; provides self-help pre-arrival instructions to callers with established APCO Emergency Medical protocols.
Answers non-emergency and administrative calls for service, obtains pertinent information to respond to requests or make referrals as appropriate in adherence with established policies and procedures.
Operates telecommunications equipment and receives calls from sources such as sheriff's office, city police, fire departments, alarm systems, ambulance, first responders, civil defense, electrical companies, lift stations, E-911, County Engineer, Animal Control and Conservation; transmits messages to deputies on duty; dispatches ambulance, first responders, wreckers, deputies, firefighters and other public safety personnel as necessary in adherence with established policies and procedures.
Tracks and documents current status of personnel and equipment dispatched.
Operates telecommunications equipment and monitors various radio frequencies such as law enforcement, LEA, Mutual Aid, county road, fire department, first responders, civil defense, ambulance, deputies and city police departments in the county; responds to and transmits messages as needed.
Operates IOWA/NCIC computer system; disseminates information such as driver's license vehicle registrations, missing persons, wanted persons and stolen items to public safety personnel and agencies in accordance with local, state and federal regulations; enters information on these subjects as required into IOWA/NCIC and other local records systems.
Monitors fire, burglary and courthouse fire panel systems; operates telecommunications equipment and dispatches appropriate personnel and/or vehicles and equipment as required.
Maintains accurate records such as radio logs, phone slips, recorded tapes, teletype messages, warrants, missing persons, stolen items, E911 updates and CCH updates according to established procedures.
Notifies supervisor of equipment malfunctions or failures; performs daily maintenance and cleanliness duties in the communications section work area.
Maintains awareness of surrounding activities in the communications center including other Telecommunicators and provides appropriate backup assistance as needed.
Participates in special projects and/or assignments that are directly related to the communications division.
May be required to work day, evening, or night shift and rotate between shifts; may be required to work holidays and weekends; may function in an on-call status and respond to emergency situations.