Telecommunicator

Randolph County•Asheboro, NC

1d•Onsite

About The Position

Performs intermediate technical work on an assigned shift dispatching law enforcement, fire, emergency medical service and non-emergency calls for service, and related work as apparent or assigned. Work is performed under the moderate supervision of the Lead Telecommunicator.

Requirements

High school diploma or GED
Less than one year experience working as a telecommunicator, in emergency services, stressful situations, or equivalent combination of education and experience.
An individual that has no previous Emergency Dispatch experience or who has previous Emergency Dispatch experience but is not currently certified in Emergency Medical Dispatch and Division of Criminal Information will be placed at the work against pay rate until training is complete and all required certifications are obtained.

Nice To Haves

Emergency Medical Dispatcher (EMD) certification
Local credentialing/re-credentialing
CPR/First aid certification
Division of Criminal Information (DCI) certification

Responsibilities

Operates emergency communication system; answers all emergency and non-emergency calls; receives complaints and requests for service; obtains necessary information and dispatches medical, fire and law enforcement personnel and/or advises callers of proper contact for assistance or information.
Operates a computer terminal; transmits and receives information via Department of Criminal Information (DCI) and National Crime Information Center (NCIC) networks; enters medical, fire and law enforcement calls into computer aided dispatch system.
Monitors radio channels for medical, fire and law enforcement agencies; maintains radio contact with dispatched personnel.
Provides directions to responding units using computer mapping system.
Serves as liaison to various agencies including on-call personnel, magistrates, medical examiner, animal control, state highway patrol, etc.
Answers non-emergency and after hours calls for various departments.
Maintains communication logs and reports including the nature of calls, actions taken and time involved.
Performs pager announcements and tests for medical and fire departments.
Monitors public and private fire and security alarm systems; activates monitors to dispatch fire and rescue squads as needed.
Provides requested information to local attorneys and the Sheriff's office.
Abides by, enforces and participates in the implementation and ongoing oversight of Randolph County Government safety standards and regulations.