Telecommunicator 2

Intrado Life & Safety, Inc. • Longmont, CO

11d • Onsite

About The Position

Intrado is seeking a 911 Telecommunicator for their Emergency Call Relay Center (ECRC) in Longmont, CO. This role is designed as an alternative to traditional PSAP environments, focusing on call-taking until location information is obtained and then transferring the call. It offers a stable schedule, no dispatching responsibilities, and a dedicated workstation. The position is suitable for experienced 911 professionals looking to reduce sustained pressure while continuing to utilize their skills in a meaningful way. The ECRC handles emergency and non-emergency calls nationwide, U.S. territories, and international locations, routing them to the appropriate jurisdiction. The role is structured for a predictable and manageable pace, supporting long-term professional sustainability. The team has supported communications during major national incidents.

Requirements

• High School Diploma required
• Minimum 1 year of 9‑1‑1 call handling or dispatch experience required
• Experience working in a 24x7 environment preferred
• Basic proficiency in Microsoft Word, Outlook, Excel, and PowerPoint
• Ability to work varying shifts, including evenings, overnights, and weekends
• Strong attendance and schedule adherence

Nice To Haves

• Associate’s degree in communication, business, or related field preferred
• (Equivalent relevant experience may be considered)

Responsibilities

• Receive incoming calls in the 24x7 Emergency Call Relay Center (ECRC)
• Gather essential information from callers and determine the appropriate routing
• Accurately document call details (date, time, nature of call, location, etc.)
• Use Intrado tools to ensure calls are transferred to the correct jurisdiction
• Receive and handle text message communications related to emergency situations
• Maintain strong teamwork and communication with peers and leadership
• Support service quality through adherence to procedures and escalation of concerns
• Provide respectful, professional service to all callers and partners

Benefits

• medical
• dental
• vision
• life and disability coverage
• paid time off
• a 401(k) retirement plan
• paid parental leave
• access to a robust library of personal and professional training resources
• employee discounts
• critical illness
• hospital indemnity
• access to legal support
• pet insurance
• identity theft protection
• an EAP (Employee Assistance Program) that includes free mental health resources/support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED