Telecommunicator 2 Trainee (47270)

DU-COMM•Wheaton, IL

5d•$33 - $41•Onsite

About The Position

This position involves training on all DU-COMM and member agency Telecommunicator protocols, procedures, and operations to complete certification programs for Call Taking, then Police and/or Fire. The role requires answering 9-1-1 and other incoming phone calls, processing requests for Police, Fire, and EMS with accuracy, and communicating courteously with citizens and personnel. Responsibilities include data entry, monitoring radio channels, dispatching calls, and performing routine notifications to outside agencies. The Telecommunicator will operate various communications center equipment and software, and must become certified in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), LEADS, NIMS, CPR, and other necessary certifications.

Requirements

Work on-site, no remote work available
Ability to work any of the three (3) shifts including weekdays, weekends, and holidays
Reliable attendance is an essential function of the position
Must be at least 18 years of age
Must have a High School Diploma or Equivalent
Must be able to pass typing test at least 35 wpm (2 chances)
Must pass Criticall testing
Must be proficient in the English language, both verbally and typed/written, including the proper usage, spelling, punctuation, and grammar
Strong multi-tasking ability, analytical and logical problem-solving skills
Strong interpersonal skills including the ability to work one-on-one, in a group environment, both in-person and through communication systems
Must pass the post-offer, pre-employment full police background investigation, fingerprinting, polygraph exam, psychological assessment, and medical screening including basic physical, vision, hearing, and drug test
Must maintain vision to 20/20 corrected vision
Must hear speech out of both ears in the normal range of 30 DB at 500 to 2000 Hz range
Must be able to speak and communicate clearly over telephones and radio
Must be capable of sitting for up to 8-12 hours per day
Must be able to wear a headset
Must be capable of activating radio and phone systems utilizing buttons and switches
Must be able to input data via a keyboard

Responsibilities

Train on all DU-COMM and member agency Telecommunicator protocols, procedures, and operations to complete the certification programs for Call Taking then Police and/or Fire.
Answer 9-1-1 and other incoming phone calls and process requests for Police, Fire, and EMS with accuracy.
Promptly and courteously communicate with citizens and member agency personnel while assisting them.
Accurately perform data entry on requests for service, tracking unit status, and other information provided by field personnel while verifying key details.
Monitor assigned radio channel and dispatch calls to appropriate police or fire units, via radio, and coordinate additional response as needed.
Perform routine notifications to outside agencies, including but not limited to: utilities, public works, non-member agencies, businesses, and citizens.
Efficiently operate a variety of communications center equipment and software, including but not limited to: Computer-Aided Dispatch (CAD), telephone system, radio, call check, mapping programs, messaging, and available resources.
Become certified in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), LEADS, NIMS, CPR, and other certifications as necessary.
All other duties as assigned or per operational need.

Benefits

Employer-provided uniform tops and additional annual stipend
Paid Time Off (PTO) 26 days each year, with bidding for guaranteed time off
Extended Sick Leave (ESL) 6 days each year
Overtime pay, Comp Time, and Stipend pay for non-exempt, union staff
Group health insurance: BlueCross BlueShield HMO and PPO options (employee contribution only 15%) with HSA employer contributions
Delta Dental HMO and PPO options
Express Scripts Prescription
VSP Vision coverage
IMRF pension
Retirement savings
Disability coverage
Life coverage
Additional retirement savings options
Employer-provided life insurance
Supplemental life insurance for self and family
Supplemental disability, accident, and cancer protection
FSA pre-tax savings accounts for health care and dependent care expenses
Employee Assistance Program (EAP) with wellness, personal, and family support
Financial services, legal services, and identity protection plans
IFOP union membership for full-time Telecommunicators
Onsite Fitness Room, full kitchen, quiet room, nursing mothers room, and more