Telecommunicator (911)

Pitt County Government•Greenville - Pitt County, NC

2d•Onsite

About The Position

Under general supervision, after probationary period, performs specialized radio and communications work for the County, serving as telecommunicator on an assigned shift. Work involves receiving all incoming calls, dispatching applicable resources, performing Emergency Dispatch Protocols (EMD, EFD) as well as providing pre-arrival instructions and operating a computer-based dispatch system as well as multiple applications and software’s. Work also includes dispatching units or representatives from fire departments, EMS departments, law enforcement, medical center, etc., and maintaining equipment and records.

Requirements

Graduation from high school or equivalent; and any combination of training and experience which provides the required knowledge, skills, and abilities.
Possession of a valid driver's license issued by the State of North Carolina.
Successful completion of American Heart Association Healthcare CPR certification.
Successful completion of Emergency Medical Dispatch (EMD) certification.
Successful completion of Emergency Fire Dispatch (EFD) certification.
Successful completion of Emergency Telecommunicator certification (ETC).
Approval by Medical Director to function as an Emergency Medical Dispatcher in Pitt County.
Ability to work 12-hour shifts (both day and nights on a rotating basis).
Must obtain required certifications within one year of employment (for Trainee Appointment).

Nice To Haves

Experience in dispatching fire, EMS, and/or law enforcement within an emergency communications center.

Responsibilities

Answer emergency calls in a timely fashion for the best outcome for the citizen(s) calling in an emergency.
Process emergency calls using either Emergency Fire Dispatch (EFD) or Emergency Medical Dispatch (EMD).
All calls needing law enforcement will be either transferred to the appropriate agency or contact will be made and resources requested by Telecommunicator.
Assign a determinant level for an emergent or non-emergent response mode by responders.
Tactically assign a priority to each call so high-level calls are dispatched before lower priority calls.
Tactically dispatch all calls without delay once a determinant level and priority has been assigned.
Dispatch all necessary units to the emergency using the Computer Aided Dispatch (CAD) system and the county owned and operated 700 MHz P25 TDMA.
Use AVL technology and graphic information system (GIS) layers to determine the closest and most efficient resources to respond.
Redirect closest resources to higher priority calls during peak call volume to ensure best outcomes for all emergencies.
Tactically monitor all primary and secondary channels for responder safety, including tactical fire channels during major events.
Monitor Statewide VIPER talkgroups 24/7 for regional and/or statewide issues.
Keep other Emergency Management staff aware of certain incidents that may render media attention or require specialized resources.
Notifies management of the need for location changes, business lookup changes, GIS errors and other needs as they arise in primary dispatch systems.
Maintains a clean work area.
Makes sure critical operational information is passed on to relieving shift.
Provides approved information to public as requested.