911 Telecommunicator: "Class Starting in September 2026"

Luzerne County•Wilkes-Barre, PA

1d•Onsite

About The Position

The Telecommunicator, under the immediate direction of the PSAP Supervisor, will be responsible for call-taking and/or dispatching of associated 911 emergency and non-emergency calls as defined by Luzerne County's Standard Operating Procedures. In addition, the Telecommunicator will also be responsible for handling non-emergency calls from the general public, public safety agencies and municipalities as required.

Requirements

Must be 18 years of age
Possess a High school diploma or equivalent.
Vision at or corrected to 20/20
Hearing loss no greater than 25 decibels.
Must not be color blind.
Submit and pass periodic drug and alcohol screening.
Participate in and satisfactorily complete extensive training on policy and procedure and multiple computer systems.
No criminal convictions or indictments of felony or misdemeanor charges or any computer crimes and be free of a criminal history that would prohibit anyone from successfully fulfilling all duties of the position as defined by the employer or PA CLEAN.
Type 30 words per minute with 85% degree of accuracy.
Or any equivalent combinations of experience and/or training.

Nice To Haves

Public safety communications knowledge is preferred, but not required.
Luzerne County geography, including all cities and townships, major highways and landmarks.
Luzerne County Emergency Service Agencies.
Knowledge of department rules and regulations.
Basic computer skills are necessary, including Microsoft Windows.
Basic math skills.
Basic English comprehension and spelling.
Effectively multitask, simultaneously using multiple information systems.
Receive, comprehend and accurately respond to verbal information and instructions.
Act quickly and calmly in emergency situations.
Accurately communicate and relay information.
Demonstrate appropriate interpersonal communication skills for public safety communications and dispatching.
Apply available guidelines, policies or procedures in diverse situations.
Perform extensive data entry and data retrieval from information systems.
Understand and execute complex oral and written instructions.
Read and interpret municipal road maps and data.
Work shifts, weekends and holidays.
Work long hours, at times without breaks or lunch.
Work overtime hours as necessary in accordance with County and 911 policies.
Comply with Luzerne County’s personnel policies in conjunction with AFSCME Local 1398.
Meet and comply with all Luzerne County, Federal and State required certification requirements as related to the position of 911 Telecommunicator.

Responsibilities

Accurately receives and dispatches emergency and non-emergency calls from the public, for EMS, Fire, and Police Services.
Receives information from callers and simultaneously enters critical information into computer system.
Effectively determine the circumstances of each incident as to its priority for emergency services in accordance with established policies, procedures and training provided.
Determines, from established guidelines, the appropriate level of response for medical emergencies and when appropriate, render assistance.
Accurately receive and transmit messages by radio, telephone, computer and current technologies to local, state and federal public safety departments, specified agencies or public and private organizations.
Effectively operate communications equipment in accordance with established policies, procedures and training provided.
Maintains accurate records of all call-taking and dispatch actions on incident records and daily activity logs.
Accurately perform paging notification for various public safety and County agencies.
Handle confidential data discreetly, disclosure of which is protected by law.
Receive and accept regular feedback and review of job performance.
Perform other duties as assigned.