911 Telecommunicator I, II, or III (PRN)

McDowell County • 911 Communications Center, NC

11d • Onsite

About The Position

McDowell County Emergency Services is seeking a 911 Telecommunicator (PRN) to join their progressive, multi-disciplinary public safety organization. This role is responsible for receiving, prioritizing, processing, and disseminating emergency and non-emergency communications while providing professional and compassionate customer service. The Communications Center is a combined public safety answering point serving EMS, Law Enforcement, Fire Services, and other public safety partners. The department is committed to hiring exceptional individuals and providing the necessary training, mentorship, and professional development for success in emergency communications. Employees are offered opportunities for growth and advancement through Telecommunicator I, II, and III levels, based on training, certifications, competencies, and operational needs, utilizing a competency-based career progression model.

Requirements

• Successfully complete all required pre-employment screenings and background requirements.
• Possess basic computer and keyboarding skills.
• Demonstrate excellent verbal and written communication skills.
• Demonstrate professionalism, integrity, and sound judgment.
• Demonstrate the ability to remain calm and professional during stressful situations.
• Demonstrate strong customer service and interpersonal skills.
• Demonstrate the ability to multitask and adapt in a fast-paced environment.
• Be willing and able to complete all required training and certifications appropriate for their assignment.

Nice To Haves

• Strong communication and interpersonal skills.
• A desire to serve others and support public safety operations.
• The ability to learn quickly and adapt to changing situations.
• Professionalism, integrity, and sound judgment.
• A commitment to teamwork and continuous professional development.
• The ability to remain calm and compassionate during difficult situations.
• Strong problem-solving and multitasking abilities.
• A willingness to embrace new challenges and opportunities for growth.

Responsibilities

• Receiving and processing emergency and non-emergency calls for service.
• Providing emergency communications support for EMS, Law Enforcement, Fire/Rescue Services, and other public safety partners.
• Performing emergency and non-emergency radio communications.
• Utilizing Computer Aided Dispatch (CAD) and other communications technologies.
• Obtaining and communicating accurate and timely information during emergency incidents.
• Providing exceptional customer service during both routine and emergency situations.
• Participating in required training, certifications, and professional development opportunities.
• Performing public safety support functions and other duties as assigned.

Benefits

• Comprehensive training and mentorship.
• Competency-based career progression opportunities.
• Leadership and professional development opportunities.
• Opportunities for specialized certifications and assignments.
• Cross-training opportunities throughout Emergency Services.
• Meaningful work serving the citizens and visitors of McDowell County.
• A culture committed to employee wellness, professional growth, and organizational excellence.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed