Public Safety Telecommunicator III

Kentucky Personnel Cabinet•Campbellsburg, KY

3d•Onsite

About The Position

Kentucky State Police is hiring a Public Safety Telecommunicator III to serve as a vital link between emergency responders and the information they need to perform their work. Telecommunicators take emergency calls and dispatch personnel in a 24-hour communications operation. This role provides functional supervision and training to entry-level telecommunicators and KSP apprentices, and may serve as the lead communicator on a shift when no supervisor or manager is present. The position is based at a Kentucky State Police Post communications center and is performed under extremely stressful conditions. Flexible scheduling, including rotating days off, shifts, nights, weekends, and holidays, may be required. The employee must maintain required licenses, certifications, and credentials throughout employment. The role prohibits the use of medical cannabis under applicable state or federal laws.

Requirements

High school graduate, or qualifying substitution of additional experience for education.
Four years of experience transmitting, receiving, and relaying electronic information for law enforcement, emergency medical, fire, emergency management, military communications, or traffic operations. College may substitute for required experience on a year-for-year basis, up to a maximum of two years.
Currently certified as a telecommunicator by the Kentucky Law Enforcement Council (KLEC).
Provide documentation of successful LINK/NCIC operator certification within 30 days of employment in the classification.
Provide documentation of successful Emergency Medical Dispatcher certification within 60 days of employment in the classification.
Must not have been convicted of a felony or other crimes pursuant to KRS 15.540.
Maintain required licenses, certifications, and other credentials throughout employment.
Demonstrate a strong work ethic, multitasking ability, typing skills, strong written and verbal communication, map reading, customer service, active listening, ability to perform under pressure, sound judgment, computer literacy, and ability to retain, recall, and repeat detailed information.
Be willing to work flexible shifts and rotating days off; rotating shifts, nights, weekends, and holidays may be required.

Responsibilities

Provide functional supervision and train entry-level telecommunicators and/or KSP apprentices on departmental policy and procedures for communications operations.
Provide oral and written reports to supervisors on the progress of entry-level telecommunicators and/or KSP apprentices.
Perform Public Safety Telecommunicator II duties and serve as the lead communicator on a shift when no supervisor or manager is present.
Conduct LINK/NCIC validations and second-party checks of active entries.
Complete Communications and Training Officer program documentation and reporting for each trainee.
Work with the KSP apprenticeship coordinator to ensure compliance with program objectives.