911 Telecommunicator (Police)

City of Rockford Public Service Departments; Police, Fire, 911 Center • Rockford, IL

1d • Onsite

About The Position

To serve the public by answering calls for emergency and non-emergency assistance and dispatching the appropriate personnel, equipment, and units in accordance with the location and nature of the call. In this position, you will have the potential to impact someone's life and will be working with a team of professionals dedicated to the well-being of the community. We are seeking flexible, multi-tasking individuals who can assess the priority for fire, police, and emergency medical services through exceptional listening and problem-solving skills. Employees must be able to manage intense, stressful situations. You may be the most important person they will never see! Under general supervision, carries out full-performance level work in operating radio, CAD terminal, and other communications equipment necessary for the efficiency and safety of emergency response personnel and the general public. Receives, responds, transmits, answers, and/or verifies messages and/or inquiries received via communications equipment. Work is performed under the supervision of a 911 Shift Supervisor and in accordance with established rules and procedures.

Requirements

• Graduation from high school or the equivalent.
• Must be eighteen (18) years of age to apply.
• Must be able to work 12-hour shifts which include weekends and holidays.
• Required to work scheduled on-call assignments, as well as assigned overtime when necessary.
• Successfully pass criminal background check.
• Successfully pass pre-employment drug screening.

Nice To Haves

• Past experience in high-paced, stressful conditions is desirable.

Responsibilities

• Receives 911 calls for emergency and non-emergency situations on computerized telephone, cell phone, radio, and other communicating systems; handles routine calls according to proper departmental policies and procedures.
• Dispatches emergency personnel and equipment according to procedures and in accordance with the nature and location of the emergency; makes radio and telephone notification to utilities, law enforcement agencies, and other concerned parties.
• Provides EMD (Emergency Medical Dispatch) medical instructions via telephone to callers in medical emergencies.
• Uses standard operating procedures in dispatching calls for service to a large number of police units; determines channel to use, priority of calls, and number of units to dispatch.
• Listens, communicates, and speaks clearly enough to be understood while answering incoming radio, 911, and telephone calls.
• Receives, comprehends, and promptly relays accurate information.
• Makes effective decisions under stressful conditions, performs multiple tasks simultaneously, and remains calm during emergency situations.
• Quickly exercises good judgment and makes sound decisions to ensure personnel and public safety.
• Performs repetitive motion at a keyboard/console on an intermittent/regular basis for extended time periods per work shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED