Telecom Operator - Health Connections - FT - Evening

Stormont Vail Health•Topeka, KS

5d•Hybrid

About The Position

The Telecommunications Operator handles incoming and outgoing calls that require assistance, monitors alarms, takes appropriate action, and makes emergency overhead announcements when needed. The role uses multiple software systems to initiate messages to medical center staff, reports system difficulties to the appropriate authority, and maintains detailed documentation of completed processes for future reference. A professional, pleasant, and positive demeanor is important when interacting with patients, employees, and other customers. This position is full-time, works 40 hours per week on the second (evening) shift, and is non-exempt. It is not patient-facing and has no supervisory or budget responsibility. The position has hybrid remote-work capability. Remote work requires a quiet, distraction-free workspace, reliable electricity and internet with at least 25 Mbps upload speed, full attention to work duties, adherence to agreed break and attendance schedules, and compliance with Stormont Vail’s Remote Worker Policy and annual Remote Work Agreement.

Requirements

At least 3 months of related experience.
Required proficiency in the HICS Emergency Notification Process.
Required proficiency in processes associated with the Telecommunications Operator position.
Required proficiency in multitasking amid numerous interruptions.

Responsibilities

Answer and distribute incoming calls accurately and promptly, and provide operator assistance to callers as needed.
Monitor the Simplex system and take appropriate action when necessary.
Activate the emergency tone as needed for Code Blue and designated severe weather events; answer the 6444 Emergency Assistance Line and follow applicable procedures.
Make overhead announcements, including Code Blue, severe weather alerts, and fire alarms.
Monitor National Weather Service radio, local television, and/or National Weather Service email, and implement department procedures.
Initiate Emergin pages as requested or needed in accordance with policy and procedure.
Document activities and maintain detailed records in appropriate Telecommunications department logs.
Recognize potential process or system problems that could cause outages or delays and notify appropriate management.
Send alerts and messages through the Vocera Web Console.
Contact on-call staff, including the Administrator On-Call, as needed or requested under applicable policy and procedure.
Issue loaner equipment, including pagers, Vocera devices, Verizon cell phones, UBIDuo devices, and speaker phones, as needed or requested under policy and procedure.
Comply with Stormont Vail Health policies, standards, mandatory training, and requirements.
Perform other duties as assigned.