Telecom Operator - Health Connections - FT - Evening

Stormont-Vail HealthCare•Topeka, KS

4d•Hybrid

About The Position

The Telecommunications Operator handles incoming and outgoing calls requiring assistance, provides operator assistance to callers, monitors alarms, takes appropriate action, and makes emergency overhead announcements when necessary. The role uses multiple software systems to initiate messages to medical center staff and reports system difficulties to the appropriate authority. Operators maintain detailed documentation of completed processes that may be referenced later. The position places special emphasis on maintaining a professional, pleasant, and positive demeanor when interacting with patients, employees, and other customers. This is a full-time, non-exempt position working a second (evening) shift for 40 hours per week. It is not patient-facing and has hybrid remote-work capability. Remote work requires a quiet, distraction-free workspace that meets security and privacy standards, stable electricity and internet access with at least 25 Mbps upload and internet speed, full attention to work duties during working hours, adherence to agreed break and attendance schedules, and compliance with Stormont Vail’s Remote Worker Policy and annual Remote Work Agreement acknowledgment. The role has no supervisory or budget responsibility.

Requirements

At least 3 months of related experience.
Knowledge of the HICS Emergency Notification Process.
Good working knowledge of processes associated with the Telecommunications Operator position.
Ability to multitask while handling numerous interruptions.

Responsibilities

Answer and distribute incoming calls in a timely and accurate manner.
Provide operator assistance to callers as needed or requested.
Monitor the Simplex system and take appropriate action when necessary.
Activate the emergency tone as needed for Code Blue and designated severe weather.
Answer the 6444 Emergency Assistance Line and follow applicable policies and procedures.
Make overhead announcements, including Code Blue, severe weather alerts, and fire alarms.
Monitor National Weather Service radio, local television stations, and/or National Weather Service email, and implement department procedures.
Initiate Emergin pages as requested or needed according to procedure and policy.
Document and maintain detailed records in appropriate Telecommunications department logs.
Recognize potential process or system problems that could cause outages or delays and notify appropriate management.
Send alerts and messages through the Vocera Web Console.
Contact on-call staff, including the Administrator On-Call, as needed or requested according to policy and procedure.
Issue loaner equipment, including pagers, Vocera devices, Verizon cell phones, UBIDuo, and speaker phones, according to policy and procedure.
Comply with Stormont Vail policies, standards, mandatory training, and requirements.
Perform other duties as assigned.