Telecommunications Operator - Full Time - Evenings - Newton - Mobile Health
About The Position
The Telecommunications Operator operates the organization’s central switchboard, answers and routes incoming calls, and communicates announcements. The role maintains the organizational call directory and updates records of toll charges. It may also involve clerical duties such as distributing mail or messages and processing them. The operator provides general information, troubleshoots system issues, uses directories and reference materials, operates paging equipment, and communicates codes, alerts, drills, and other announcements in accordance with established procedures, including disaster management plans.
Requirements
- High school diploma or equivalent.
Nice To Haves
- Experience in switchboard operations or multi-line phone services in a hospital or medical facility.
- Experience working in a call center.
Responsibilities
- Receive and relay internal and external calls and provide general information according to policies and procedures.
- Troubleshoot system issues when needed.
- Use desk directories, on-call lists, reference guides, and other associated reference materials.
- Operate the beeper and paging system to contact hospital personnel and the code team.
- Communicate codes, alerts, drills, and other announcements according to established policies and procedures, including disaster management plans.
- Maintain the organizational call directory and update toll-charge records.
- Perform clerical tasks such as mail or message distribution and processing.
- Perform other related duties as assigned.
Benefits
- Medical, dental, vision, and prescription coverage for eligible team members working 22.5 hours per week or above.
- Life and AD&D insurance.
- Short-term and long-term disability coverage, with options to supplement.
- 403(b) retirement plan with employer match and additional non-elective contribution.
- PTO and paid sick leave.
- Tuition assistance, advancement opportunities, and academic advising.
- Parental, adoption, and surrogacy leave.
- Backup and on-site childcare.
- Well-being rewards.
- Employee Assistance Program.
- Fertility benefits and a healthy pregnancy program.
- Flexible spending and commuter accounts.
- Pet, home, auto, identity theft, and legal insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
