Telecommunications Operator - Full Time

Springhill Medical Health Systems • Mobile, AL

4d

About The Position

The Telecommunications Operator manages incoming calls and directs callers as needed, while providing a friendly and professional greeting. The role also includes light administrative work, such as scanning documents into a document management system, and using office communication systems to perform telecommunications duties. The position works either 7 a.m.–3 p.m. or 3 p.m.–11 p.m.; the preferred shift will be discussed during the interview. Weekends and holidays are included.

Requirements

• High school diploma or GED.
• Basic computer skills.
• Pass a pre-employment drug screening.

Responsibilities

• Answer and manage incoming calls promptly.
• Greet callers in a friendly, professional manner and transfer calls as necessary.
• Scan documents into a document management system.
• Use office communication systems, including intercom, two-way radio, and code phone, to perform telecommunications duties.
• Interface with IT, including opening incident tickets.
• Manage on-call lists after hours, as well as codes and alarms.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED