TELECOMMUNICATIONS OPERATOR

The Christ Hospital Health Network•OH, OH

About The Position

The Telecommunications Operator answers and routes incoming calls, including calls involving patient information, paging, directory assistance, and emergencies. The operator organizes daily notices to support accurate call handling, documents calls and monitoring results according to policy or process, and monitors medical and non-medical lines and multiple alert and security systems. The role responds calmly to emergencies and dispatches appropriate personnel in a timely manner. It also provides pager and on-call services, maintains pager inventory, and handles calls during disasters as part of emergency preparedness.

Requirements

High school diploma or equivalent (GED) required.
At least one year of experience operating a multi-line phone and related equipment required.
Ability to remain calm under pressure and when handling requests for emergency care.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Basic computer skills.
Strong customer service skills.
Ability to multitask.

Nice To Haves

Two or more years of strong customer service experience in a health care setting preferred.
Amcom experience preferred.

Responsibilities

Answer and route incoming calls, including patient information, paging, directory assistance, and emergency calls.
Process outgoing long-distance, international, and conference calls.
Organize daily notices to provide accurate call information and route calls appropriately.
Document calls according to policy.
Respond immediately and calmly to emergency features and dispatch appropriate personnel in a timely manner.
Monitor medical and non-medical lines and provide timely notifications.
Monitor clinical alerts, such as Dukane and blood bank alerts.
Monitor the PO&M system, including fire, oxygen, Welcome screen, and generator alerts.
Monitor security systems, including panic alarms and cameras.
Handle calls during a disaster as part of emergency preparedness.
Monitor the weather alert radio and make notifications according to process.
Document monitored results according to process.
Perform paging, on-call, and directory duties using the Amcom Software process.
Provide additional paging through SMARTWEB and USA Mobility.
Program and test pagers for customers.
Exchange defective in-house and long-range pagers for customers.
Monitor and maintain in-house and long-range pager inventory.
Document daily changes to on-call schedules.
Perform other duties as assigned.