Telecommunications Operator

Silver Cross Hospital•New Lenox, IL

4d•$16 - $19

About The Position

Silver Cross Hospital is hiring a part-time Telecommunications Operator for its Telecommunications department. The operator answers and routes calls, maintains directories and schedules, handles emergency communications, and monitors and operates paging, call, alarm, and security systems. The role also includes clerical documentation, dispatching on-call staff, providing patient-location information, responding appropriately to irate callers, and training new operators and Security staff. The position works various shifts. Expected pay is $16.36–$19.22; the final rate may vary based on factors such as experience, education, credentials, demonstrated abilities, internal equity, and market data.

Responsibilities

Answer incoming calls, greet callers, provide information, and transfer calls.
Help callers identify the appropriate department or person and handle calls requiring speed and accuracy.
Perform clerical duties, including typing, filing, and documentation.
Maintain an organized, up-to-date directory, including on-call schedules and telephone numbers and addresses.
Follow applicable HIPPS laws and regulations.
Route emergency calls appropriately and follow procedures for emergency codes and disasters.
Contact Security and maintenance staff when necessary.
Complete the daily census.
Use Meditech/MOX, Outlook, and Cerner for email and patient or physician lookups.
Use and maintain Air Messenger Pro paging, ComNet overhead and zone paging, the ARC Call System, and the Cisco switchboard system and CES.
Page physicians and staff through Microsoft Outlook.
Monitor fire, generator, and security systems, including Siemens and Cure, and contact appropriate personnel when alarms occur.
Use and monitor Rauland Nurse Call and the Security radio.
Dispatch Building Services during meetings, after hours, and on weekends; document incidents and dispatch the on-call technician.
Dispatch Home Health after hours and on weekends; document incidents and patient information, manage the Home Health on-call schedule, and contact the nurse on call.
Back up Security by taking its calls when no one is available.
Train new operator hires and Security staff.
Operate TDD and Pacific Interpreters for calls requiring special attention.
Provide patient-location information and understand the call restrictions for each area.
Provide an appropriate initial response to irate callers, contact the appropriate staff, and escalate calls as needed.