Cable Infrastructure MAC Coordinator & Project Manager - Telecommunications Network Analyst II - Digital and Technology Partners - Onsite - MSSN
About The Position
The Telecommunications Network Analyst II will coordinate Moves, Adds, and Changes (MAC) for cable infrastructure and manage small to medium projects at Mount Sinai Health System. The position supports the low-voltage cable infrastructure environment that serves patient care, research, and administration. The posting describes the role as 100% onsite at Mount Sinai South Nassau, with travel as needed to ambulatory clinics and other hospital sites; it also describes a schedule of three onsite days and two remote days per week at Mount Sinai Health System. The role coordinates end-user ServiceNow tickets and contractor Podio tickets, develops scopes of work through walkthroughs, oversees cable contractors, and ensures work is completed and documented. It also manages cable materials and inventory, tracks vendor and contractor spending, updates cable drawings and run lists, and coordinates infrastructure designs and projects with facilities, architecture, engineering, network, and telecommunications teams. The position follows required infection-control, life-safety, and fire-safety processes and supports PBX and related enterprise telephony systems.
Requirements
- Bachelor’s degree in Computer Science or a related discipline.
- Seven years of experience in telecommunications and network management, or an equivalent combination of education and experience.
- Hands-on experience supporting and administering Alcatel-Lucent Enterprise OmniPCX Enterprise (OXE) PBX systems and associated peripherals.
- Working knowledge of OmniVista 8770 administration, voicemail systems, Visual Automated Attendant (VAA), OpenTouch Fax, and SIP-based telephony.
- Experience troubleshooting PBX call servers, remote/passive call servers, gateways, PRI/T1 and SIP connectivity, endpoint devices, call routing, and related voice infrastructure.
- Experience performing routine PBX administration, moves/adds/changes, system testing, documentation, and escalation to vendor/OEM support as required.
- Familiarity with enterprise telephony endpoints and peripheral services, including IP/SIP phones, voicemail, automated attendants, paging, emergency/ring-down services, and fax integration.
- At least two years of experience in enterprise cable infrastructure or an End User Computing Group.
- Working knowledge of cable infrastructure standards, including ANSI/TIA/EIA and 802.x standards.
- Working knowledge of Microsoft Office.
- Excellent collaboration, organizational, verbal, and writing skills.
Nice To Haves
- Working knowledge of ServiceNow, Podio, Microsoft Visio, and Revu Bluebeam.
Responsibilities
- Coordinate ServiceNow incident and request tickets for Mount Sinai end users.
- Coordinate Podio incident and request tickets for Mount Sinai cable contractors.
- Conduct walkthroughs with end users and create scopes of work.
- Interface with cable contractors and oversee installation and completion of ticket work.
- Provide required Patient Control Risk Assessment (PCRA), Infection Control Risk Assessment (ICRA), and Life Safety permits for tickets.
- Coordinate cable material orders and deliveries with material vendors; inventory and track orders and deliveries.
- Track vendor and contractor spending using Excel.
- Mark up PDF drawings in Revu Bluebeam to show cable locations, pathways, and firewall penetrations.
- Create or update as-built Bluebeam and Visio drawings and Excel cable run lists.
- Oversee small to medium projects within the health system.
- Coordinate cable infrastructure designs with Facilities project managers, architects, and engineers.
- Coordinate work between cable contractors and Network and Telecommunication teams.
- Oversee onsite cable contractors and address field conditions as they arise.
- Close out projects promptly, update as-built drawings, and close out budgets.
- Follow internal infection-control, life-safety, and fire-safety processes.
- Perform routine PBX administration, moves/adds/changes, system testing, documentation, and escalation to vendor or OEM support as required.
- Troubleshoot PBX call servers, remote/passive call servers, gateways, PRI/T1 and SIP connectivity, endpoint devices, call routing, and related voice infrastructure.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
