Cable Infrastructure MAC Coordinator & Project Manager - Telecommunications Network Analyst II - Digital and Technology Partners - Onsite - MSSN

Mount Sinai Health System•New York, NY

6d•Hybrid

About The Position

The Telecommunications Network Analyst II serves as a Moves, Adds, and Changes (MAC) Cable Infrastructure Coordinator and Project Manager for Mount Sinai Health System. The position supports the implementation and maintenance of low-voltage cable infrastructure that supports patient care, research, and administration. The role coordinates cable-related tickets, materials, contractors, documentation, and small to medium projects. The description identifies Mount Sinai South Nassau (MSSN) as the primary location and says the position is 100% onsite there, with travel as needed to ambulatory clinics and other hospital sites. It also describes the schedule as three days onsite and two days remote.

Requirements

Bachelor's degree in Computer Science or a related discipline.
Seven years of experience in telecommunications and network management, or an equivalent combination of education and experience.
Hands-on experience supporting and administering Alcatel-Lucent Enterprise OmniPCX Enterprise (OXE) PBX systems and associated peripherals.
Working knowledge of OmniVista 8770 administration, voicemail systems, Visual Automated Attendant (VAA), OpenTouch Fax, and SIP-based telephony.
Experience troubleshooting PBX call servers, remote/passive call servers, gateways, PRI/T1 and SIP connectivity, endpoint devices, call routing, and related voice infrastructure.
Familiarity with enterprise telephony endpoints and peripheral services, including IP/SIP phones, voicemail, automated attendants, paging, emergency/ring-down services, and fax integration.
At least two years of experience in enterprise cable infrastructure or an End User Computing Group.
Working knowledge of cable infrastructure standards, including ANSI/TIA/EIA and 802.x standards.
Working knowledge of Microsoft Office.
Excellent collaboration, organizational, verbal, and writing skills.

Nice To Haves

Working knowledge of ServiceNow, Podio, Microsoft Visio, and Revu Bluebeam.

Responsibilities

Coordinate ServiceNow incident and request tickets submitted by Mount Sinai end users.
Coordinate Podio incident and request tickets for Mount Sinai cable contractors.
Conduct walkthroughs with end users and develop scopes of work.
Coordinate with cable contractors and oversee installation and completion of ticket work.
Provide required Patient Control Risk Assessment (PCRA), Infection Control Risk Assessment (ICRA), and Life Safety permits for tickets.
Coordinate cable material orders and deliveries with vendors, and inventory and track orders and deliveries.
Track vendor and contractor coverage spending using Excel.
Mark up PDF drawings in Revu Bluebeam to show cable locations, pathways, and firewall penetrations.
As-build existing Bluebeam and Visio drawings and create or update Excel cable-run lists.
Oversee small to medium projects within the health system.
Coordinate with Facilities project managers, architects, and engineers on cable infrastructure designs.
Coordinate project work among cable contractors and Network and Telecommunication teams.
Oversee onsite cable contractors and address field conditions as they arise.
Close out projects promptly and ensure as-built drawings are updated and budgets are closed out.
Follow internal infectious control, life safety, fire safety, and related processes.
Administer and support PBX and associated voice infrastructure, perform routine administration and moves/adds/changes, test systems, document work, troubleshoot issues, and escalate to vendor or OEM support as required.