Telecommunications Administrator

Advocates • Marlborough, MA

7d

About The Position

The Telecommunications Administrator manages and supports the organization’s telecommunications infrastructure, primarily Voice Over IP (VoIP) devices and related networking equipment. The environment includes cloud-hosted VoIP systems from multiple providers, Cisco Meraki switches and firewalls, and physical and software phones. The role provides backup support to the networking team as needed and as time permits. The schedule is Monday through Friday, 9 a.m. to 5 p.m., with flexibility. The salary range is $65,000–$85,000.

Advocates is a nonprofit, mission-driven organization providing comprehensive services to people facing developmental, mental health, or other life challenges. Its person-centered approach empowers individuals to make choices, build independence, and live meaningful lives. The organization emphasizes respect, compassion, inclusion, and a supportive culture where employees can learn, grow, and make an impact.

Requirements

• High school diploma or GED.
• Thorough understanding of VoIP telecommunications and related network technologies, including IPv4/IPv6, routing and switching, and LAN/WAN operations.
• At least 3 years of experience managing VoIP technology and related internet protocols.
• At least 3 years of experience working with IPv4 and IPv6 networking, routing, and firewall hardware and software.
• Self-motivated and able to work independently with moderate supervision.
• Strong interpersonal skills and ability to work as part of a team.
• Strong analytical and problem-solving skills.
• Strong attention to detail.
• Must provide own transportation for travel to network sites as needed.
• Ability to work and travel independently.

Nice To Haves

• Demonstrated understanding of and competence in serving culturally diverse populations is strongly preferred.

Responsibilities

• Install and configure IP phones and related settings in network switches, routers, and firewalls.
• Manage and support all aspects of the VoIP communications infrastructure, including hardware and software.
• Maintain the operational health of the telecommunications environment, including security, availability, performance, interoperability, and reliability.
• Collaborate with internal customers, internal support teams, external support, and the Value-Added Reseller (VAR) to support existing telecommunications systems and implement new ones.
• Provide backup support to the Network Administrator for on-premises servers, network equipment, and applications, including HPE servers, Cisco/Meraki networking equipment, and Microsoft Windows Server operating systems.
• Ensure individuals receiving support are treated with dignity and respect in accordance with Advocates’ Human Rights policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED