System Administrator or Senior - Telecommunications

Idaho Power Company•Boise, ID

2d•$96,595 - $140,109•Hybrid

About The Position

Idaho Power is hiring a Telecommunications System Administrator or Senior to join its Information Technology team in downtown Boise, Idaho. The position supports systems and technology serving Idaho Power’s business operations. The role is based at the downtown Boise location and offers flexible schedules and the opportunity to work remotely up to 40% per week. Under supervision, System Administrators analyze, install, configure, upgrade, test, document, monitor, and maintain software and hardware supporting business processing requirements. Supported systems may include cloud services, telephone carriers and voice gateways, recording systems, server hardware and software, security and monitoring tools, application and integration servers, and other departmental or enterprise applications and systems. The role also involves basic programming, scripting, API integration concepts, and technical support for problems not resolved by the Integrated Operations Center or IT Service Desk. Senior System Administrators also participate in developing and executing technology strategies supporting organizational activities and direction. They provide advanced support, including troubleshooting and analysis of performance, monitoring, cost-benefit, security, and licensing; and develop testing strategies covering functional, integration, regression, and user acceptance testing. The position works with regular guidance in its area of knowledge and solves a range of straightforward problems by analyzing viable solutions and assessing them using standard procedures. Participation in a 24x7 on-call rotation is required. Idaho Power describes its work as supporting safe, reliable, affordable energy for customers in Idaho and Oregon, and offers competitive pay and benefits, an employee incentive plan, a 401(k) employer match, and a pension plan.

Requirements

System Administrator: bachelor’s degree in a related field, or an equivalent combination of relevant education and experience.
System Administrator: at least 2 years of relevant technology administration experience.
Senior System Administrator: bachelor’s degree in computer science, computer information systems, or an equivalent field, or an equivalent combination of relevant education and experience.
Senior System Administrator: at least 5 years of professional technology administration experience.
Valid driver’s license with an acceptable driving record based on the position’s driving requirements.
Knowledge of installing, configuring, upgrading, testing, documenting, monitoring, and maintaining software and hardware across multiple voice technology platforms.
Knowledge of Emergency 911 (E911) systems, voice recording systems, and configuration of cloud (SaaS)-based telecommunications.
Problem-solving skills; strong interpersonal skills; verbal and written communication, including effective listening; and planning and organizing skills.
Ability to work proactively in a team environment with minimum supervision, accept responsibility, complete tasks in a timely manner, interact effectively with technical and non-technical personnel, adapt to new situations, and maintain a positive, customer-focused attitude.

Nice To Haves

System Administrator: bachelor’s degree in computer science, computer information systems, or a related field.
System Administrator: at least 3 years of relevant voice-related technology administration experience.
Experience with Cisco Call Manager and Webex Calling.
Certification relevant to the position, such as Cisco CCNA Collaboration.
Senior System Administrator: bachelor’s degree in computer science, computer information systems, or a related field.
Senior System Administrator: at least 8 years of experience in a corporate multi-platform technology environment.
Certification relevant to the position, such as Cisco CCNA Collaboration.

Responsibilities

Analyze, install, configure, upgrade, test, document, monitor, and maintain software and hardware supporting business processing requirements.
Support systems including cloud services, telephone carriers and voice gateways, recording systems, server hardware and software, security and monitoring tools, application and integration servers, and other departmental or enterprise systems.
Provide basic programming, scripting, and API integration support.
Provide technical support for problems not resolved by the Integrated Operations Center or IT Service Desk.
For senior-level work, participate in developing and executing technology strategies that support organizational activities and direction.
For senior-level work, provide advanced troubleshooting and analyze system performance, monitoring, cost-benefit, security, and licensing.
Develop testing strategies, including functional, integration, regression, and user acceptance testing.
Participate in a 24x7 on-call rotation.
Work proactively in a team environment with minimum supervision, complete tasks in a timely manner, and interact effectively with technical and non-technical personnel.