System Administrator or Senior - Telecommunications

Idaho Power Company•Boise, ID

8h•Hybrid

About The Position

Idaho Power is hiring a Telecommunications System Administrator or Senior to join its Information Technology team. The position is based at the company’s downtown Boise, Idaho location and offers flexible schedules and the opportunity to work remotely up to 40% per week. Under supervision, System Administrators analyze, install, configure, upgrade, test, document, monitor, and maintain software and hardware supporting business processing requirements. Supported systems may include cloud services, telephone carriers and voice gateways, recording systems, server hardware, software, security and monitoring tools, application and integration servers, and other departmental or enterprise applications and systems. The role also involves basic programming, scripting proficiency, API integration concepts, and technical support for issues not resolved by the Integrated Operations Center or IT Service Desk. Senior System Administrators also participate in developing and executing technology strategies aligned with organizational activities and direction. They provide advanced support, including troubleshooting and analysis of performance, monitoring, cost-benefit, security, and licensing, and use functional, integration, regression, and user acceptance testing strategies. The position works with regular guidance in its area of knowledge, solves a range of straightforward problems using standard procedures, and participates in a 24x7 on-call rotation. The role requires working at a desk or computer for extended periods, using office equipment and fine motor skills, working near other people, and occasional lifting of no more than 10 pounds.

Requirements

System Administrator: Bachelor's degree in a related field, or an equivalent combination of relevant education and experience.
System Administrator: At least 2 years of relevant technology administration experience.
Senior System Administrator: Bachelor's degree in computer science, computer information systems, or an equivalent field, or an equivalent combination of relevant education and experience.
Senior System Administrator: At least 5 years of professional technology administration experience.
Valid driver's license with an acceptable driving record based on the position's driving requirements.
Knowledge of installing, configuring, upgrading, testing, documenting, monitoring, and maintaining software and hardware across multiple voice technology platforms.
Knowledge of Emergency 911 (E911) systems, voice recording systems, and cloud (SaaS)-based telecommunications configuration.
Problem-solving skills.
Strong interpersonal skills.
Verbal and written communication skills, including effective listening.
Planning and organizing skills.
Ability to work proactively in a team environment with minimum supervision.
Ability to accept responsibility and complete tasks in a timely manner.
Ability to interact effectively with technical and non-technical personnel.
Ability to adapt to new situations and maintain a positive, customer-focused attitude.

Nice To Haves

System Administrator: Bachelor's degree in computer science, computer information systems, or a related field.
System Administrator: At least 3 years of relevant voice-related technology administration experience.
Experience with Cisco Call Manager and Webex Calling.
Certification relevant to the position, such as Cisco CCNA Collaboration.
Senior System Administrator: Bachelor's degree in computer science, computer information systems, or a related field.
Senior System Administrator: At least 8 years of experience in a corporate multi-platform technology environment.
Certification relevant to the position, such as Cisco CCNA Collaboration.

Responsibilities

Analyze, install, configure, upgrade, test, document, monitor, and maintain software and hardware supporting business processing requirements.
Support systems including cloud services, telephone carriers and voice gateways, recording systems, server hardware, software, security and monitoring tools, application and integration servers, and other departmental or enterprise systems.
Provide technical support for problems not resolved by the Integrated Operations Center or IT Service Desk.
Use basic programming and scripting skills and work with API integration concepts.
For the Senior level, participate in developing and executing technology strategies that support organizational activities and direction.
For the Senior level, provide advanced system support, including troubleshooting and performance, monitoring, cost-benefit, security, and licensing analysis.
Use functional, integration, regression, and user acceptance testing strategies.
Participate in a 24x7 on-call rotation.