Telecommunications Administrator

Advocates • Marlborough, MA

22h • $65,000 - $85,000

About The Position

The Telecommunications Administrator manages and supports Advocates’ telecommunications infrastructure, primarily Voice Over IP (VoIP) devices and related networking equipment. The environment includes cloud-hosted VoIP systems from multiple providers, Cisco Meraki switches and firewalls, and a variety of physical and software phones. The role also provides backup support to the networking team as needed and as time permits.

The position is scheduled Monday through Friday, 9:00 a.m. to 5:00 p.m., with flexibility. The administrator works with internal customers and support teams, external support providers, and a Value-Added Reseller to maintain existing telecommunications systems and implement new ones. The role also provides backup support for on-premises servers, network equipment, and applications.

Advocates is a nonprofit, mission-driven organization providing comprehensive services to people facing developmental, mental health, or other life challenges. Its person-centered approach emphasizes choice, independence, respect, compassion, and inclusion. Employees are expected to treat the individuals Advocates supports with dignity and respect in accordance with the organization’s Human Rights policy.

Requirements

• High school diploma or GED.
• Thorough understanding of VoIP telecommunications and related network technologies, including IPv4/IPv6, routing and switching, and LAN/WAN operations.
• At least 3 years of experience managing VoIP technology and related internet protocols.
• At least 3 years of experience working with IPv4 and IPv6 networking, routing, and firewall hardware and software.
• Self-motivated and able to work independently with only moderate supervision.
• Strong interpersonal skills and ability to work as part of a team.
• Strong analytical and problem-solving skills and attention to detail.
• Must provide own transportation for travel to network sites as needed.
• Ability to work and travel independently.

Nice To Haves

• Demonstrated understanding of and competence in serving culturally diverse populations.

Responsibilities

• Install and configure IP phones and relevant settings in network switches, routers, and firewalls.
• Manage and support all aspects of the VoIP communications infrastructure, including hardware and software.
• Ensure the telecommunications environment’s security, availability, performance, interoperability, and reliability.
• Collaborate with internal customers, internal support teams, external support, and a Value-Added Reseller to support existing and implement new telecommunications systems.
• Provide backup support to the Network Administrator for on-premises servers, network equipment, and applications, including HPE servers, Cisco/Meraki networking equipment, and Microsoft Windows Server operating systems.
• Treat individuals supported by Advocates with dignity and respect in accordance with the organization’s Human Rights policy.
• Travel to network sites as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED