Telecommunication Operator, PBX, Per Diem, days

MarinHealth Medical Center • Bon Air, CA

7d

About The Position

The Telecommunication Operator operates the attendant console to route incoming calls and place outgoing calls. The role facilitates telephone, paging, and two-way radio communications for hospital employees and patients, initiates the appropriate response personnel for emergency situations, and troubleshoots pager issues for hospital staff. This is a per-diem, day-shift position at MarinHealth Medical Center.

MarinHealth is an integrated, independent healthcare system serving the North Bay. It includes MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. The organization is affiliated with UCSF Health and emphasizes its C.A.R.E.S. standards: Communication, Accountability, Respect, Excellence, and Safety.

Requirements

• High school diploma, GED, or equivalent required.
• 1–2 years of experience as a PBX operator or customer service representative in a high-volume call center environment.
• Ability to communicate clearly and demonstrate a good command of English.
• Excellent interpersonal and customer relations skills.
• Enthusiastic customer service and the ability to work tactfully and diplomatically within sensitive areas.
• Ability to make independent, reasoned decisions while following standard operating procedures and working within the scope of responsibility.
• Ability to work in teams in which all members are mutually accountable.
• Ability to organize multiple tasks, manage time effectively, and pay attention to detail.
• Personal computer skills, including W2000/MS Office.
• Measles, mumps, and varicella immunizations, and annual influenza immunization, are conditions of employment; medical or religious exemptions will be considered consistent with applicable law. COVID-19 vaccination/booster is strongly recommended.

Nice To Haves

• Previous hospital switchboard experience preferred.

Responsibilities

• Operate the attendant console to route incoming calls and place outgoing calls.
• Facilitate telephone, paging, and two-way radio communications for hospital employees and patients.
• Initiate appropriate response personnel for various emergency situations.
• Problem-solve pager issues for hospital staff.

What This Job Offers

• Education Level: High school or GED