Telecom Technician III

Conterra Ultra Broadband • Texarkana, TX

3d

About The Position

Conterra Networks is seeking a Telecom Technician III to install, service, maintain, test, and troubleshoot its fiber network and related telecommunications equipment and services. The role requires advanced telephony and Ethernet knowledge, fiber-optic expertise, and the ability to work both as part of a team and independently. The technician will handle advanced trouble tickets, help restore customer service, coordinate with internal groups, and travel outside the assigned work area, including overnight when needed. The position also requires being on call outside normal business hours.

Requirements

• Minimum of 3 years’ experience as a Telecom Technician II.
• Minimum of 5 years’ experience in a related field.
• High school education or equivalent.
• Advanced telephony and Ethernet knowledge and troubleshooting skills.
• Good knowledge of fiber optics and their characteristics.
• Ability to work in a team environment and unsupervised.
• Ability to pass a fingerprint-based background check.
• Pass a skills test demonstrating the required skills if an open position is available.
• Manager or Supervisor endorsement.
• Clean driving record.
• Know how to use basic hand tools.
• Basic installation knowledge, including rack- or wall-mounting electronic equipment.
• Knowledge of Ethernet cabling requirements for running cable and terminating jacks and patch panels according to EIA/TIA standards.
• Knowledge of basic telephony color codes and wiring phone jacks such as RJ-11, RJ-14, RJ21X, RJ31X, and T-1.
• Knowledge of terminating or punching down telephone cables.
• Ability to install and troubleshoot analog voice services, including basic POTS, PRI, and T-1.
• Understanding of how to install Hosted Voice systems.
• Understanding of basic Ethernet LAN.
• Ability to perform site surveys for analog or Hosted Voice services.
• Knowledge of fiber-optic cables and jumpers, cleaning connectors, and checking light levels with a power meter.
• Ability to distinguish between multimode and single-mode fiber-optic cable and identify fiber connector types such as SC, LC, ST, and FC.
• Ability to distinguish between different SFP types.
• Understanding of fiber troubleshooting using an OTDR.
• Understanding of circuit tests such as RFC-2544 and others.
• Understanding of Central Office environments and general telecommunications standards as per Telcordia.
• Understanding of 48- or 24-volt DC plants and how to install or troubleshoot them.
• Understanding of how Uninterruptible Power Systems operate.
• Advanced computer skills, including statically assigning IPs to Ethernet ports and using email and browser functions in Microsoft applications.
• Good customer service skills.
• Ability to manage assigned tasks.
• Ability to stand for long durations, bend, squat, reach, and walk.
• Ability to lift and carry more than 20 pounds and no more than 100 pounds.

Responsibilities

• Install, service, and maintain all aspects of the fiber network, including equipment.
• Install or mount electronic equipment in relay racks, on walls, or on backboards.
• Pull and terminate cable vertically and horizontally.
• Work from ladders or elevated positions.
• Test internet circuits using a computer or test set.
• Test analog telephone services, including POTS, PRI, and T-1.
• Install and troubleshoot Hosted Voice systems.
• Perform site surveys.
• Work advanced trouble tickets, such as Hosted Voice issues or fiber cuts, to restore customer service.
• Troubleshoot fiber-optic cabling using an OTDR or other tests.
• Test advanced circuit types such as ELAN or ELINE.
• Travel outside the assigned work area and stay overnight when needed.
• Work with different internal groups to install or restore customer service.
• Be on call outside normal business hours.
• Complete tasks assigned by a Manager or Supervisor.

Benefits

• Premium health benefits, including medical, dental, vision, and flexible spending.
• Flexible and generous vacation and wellness/sick hours.
• Nine paid holidays.
• 401K program.
• Work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED