Telecom Dispatcher

Allied Universal • Glendale Heights, IL

74d • Onsite

About The Position

Adesta, an Allied Universal® Company, is hiring a Telecom Dispatcher. The Telecom Dispatcher screens all call tickets to determine if a conflict with customer facilities exists. The Dispatcher will work as a troubleshooter, repairer, and maintenance personnel for normal and emergency repairs to networks.

Requirements

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Proficient with MS Office Suite (Word, Excel, Outlook, PowerPoint, Project, and SharePoint) and computer operations
• Ability to work independently and perform tasks of moderate to high complexity which require knowledge of technical and business environments
• Superb oral and written communication skills
• Excellent follow-up and leadership skills
• Strong analytical decision-making capabilities
• Self-motivated with the ability to motivate and influence others
• Must be able to manage multiple tasks while meeting strict deadlines

Nice To Haves

• Prior dispatch experience
• Prior work experience requiring excellent customer service skills and direct customer interaction
• Prior utility locating or excavation experience
• Utility construction experience

Responsibilities

• Receive, accurately screen, and dispatch one-call tickets for multiple customers
• Reads and interprets maps, as-built drawings and atlases for telecommunications, sewer, water, and electrical facilities
• Provide clear and concise information to field personnel in emergency situations
• Track and close out each location ticket; enter information into ticket management software
• Prepare weekly reports to track ticket and locate volumes for billing purposes
• Interact with multiple clients, outside contractors, and other internal departments in a professional and efficient manner

Benefits

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED