Telecom Manager – Telecom Systems Management

American Electric Power•Gahanna, OH

1d•$136,539 - $177,503•Onsite

About The Position

Telecom Systems Management (TSM) establishes, leads, and matures a newly formed team serving as the standards, automation, compliance, and governance authority for AEP’s critical telecom and network infrastructure. The manager leads network tool administration and automation, data integrity, configuration governance, system auditing, and regulatory compliance, with a focus on NERC CIP-related controls. The role builds the team into a sustainable enterprise capability that bridges network engineering and network operations to promote consistency, reduce risk, and improve operational performance. TSM partners with, rather than replaces, Engineering and Operations. It delivers practical standards, automated compliance tools, and clear governance processes that protect the electric grid while supporting delivery velocity. The manager also has strategic ownership and governance of AEP’s network monitoring and management ecosystem, setting a roadmap for tools and operational practices that provide real-time visibility, proactive performance management, and rapid incident response across telecom and network infrastructure supporting reliable grid operations.

Requirements

Bachelor’s degree in Electrical Engineering, Telecommunications, Computer Science, or a related field and 8 years of telecommunications experience; or an associate degree in these fields and at least 12 years of applicable telecommunications experience; or a high school diploma/GED and at least 16 years of applicable telecommunications experience.

Nice To Haves

Applicable technical certifications.
Proven ability to build organizations, operating models, and governance frameworks from early-stage concepts.
Experience with network and telecom platforms such as IP/MPLS, transport systems, EMS/NMS tools, and related automation and analytics frameworks.

Responsibilities

Build and lead the Telecom Systems Management team into a mature, high-performing organization with clear roles, accountability, and a culture of partnership, continuous improvement, and practical security.
Establish and govern auditable network and telecom standards, and drive automation and self-service tools that enable consistent, scalable compliance across engineering and operations.
Ensure the accuracy, consistency, and governance of telecom and network systems of record by defining authoritative data practices that reduce operational risk and improve audit confidence.
Lead continuous compliance monitoring and audit-ready practices to identify, assess, and remediate engineering and regulatory risk, including NERC CIP obligations.
Serve as the primary bridge between Network Engineering, Telecom Engineering, and Network Operations, aligning teams through influence, consultation, and enablement to achieve shared security, reliability, and compliance outcomes.
Own and govern AEP’s network monitoring and management ecosystem, establishing the roadmap for tools and operational practices that deliver real-time visibility, proactive performance management, and rapid incident response.