Telecom Analyst

Turning Point Global Solutions•Rockville, MD

1d•$45,000 - $65,000•Hybrid

About The Position

Turning Point Global Solutions is seeking a Telecom Analyst to provide front-line support for a help desk supporting telecom ordering and a Telecom Expense Management System (TEMS). As the first point of contact for users, the analyst will resolve issues promptly and provide key data for management reporting. This is a full-time position located in Rockville, Maryland, with a hybrid work arrangement. The ability to qualify for a Public Trust clearance is required.

Requirements

Minimum of a High School diploma with 2 years of experience, or an equivalent combination of education and training.
2+ years of help desk or customer service experience, preferably supporting telecom or TEM systems.
Experience with ticketing systems and proficiency in Microsoft Office (Word, Excel, Outlook).
Excellent communication, customer service, attention to detail, and data entry skills.
Ability to qualify for a Public Trust clearance.

Nice To Haves

An Associate's degree is preferred.
Experience supporting federal government telecom or IT programs.
Familiarity with telecom ordering processes.

Responsibilities

Provide front-line technical support, helping users resolve issues with the TEMS systems.
Serve as the first point of contact for users.
Log, track, and ensure issues are resolved promptly.
Provide data and information for management reporting.
Update Help Desk Standard Operating Procedures (SOPs).
Perform a variety of TEMS configuration activities.